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Job description
Location: Agra, UP, India Department: Other
Job Description
Oversee the daily operations of assigned outlet(s), ensuring smooth and efficient service delivery in accordance with Fairmont standards
Manage and supervise outlet staff, including scheduling, training, performance evaluation, and professional development
Ensure strict compliance with health, safety, hygiene, and food safety regulations and company policies
Monitor inventory levels, control costs, and manage procurement to optimize profitability while maintaining quality standards
Maintain exceptional service quality and guest satisfaction by implementing and enforcing outlet standards and procedures
Address and resolve guest complaints and concerns promptly and professionally to ensure positive experiences
Prepare and manage outlet budgets, monitor financial performance, and submit regular reports to senior management
Coordinate effectively with other hotel departments including housekeeping, front office, and culinary teams
Develop and implement marketing initiatives and promotional activities to drive revenue and increase outlet visibility
Conduct regular staff meetings, training sessions, and performance reviews to maintain high service standards
Ensure the outlet environment is clean, well-maintained, and aesthetically aligned with Fairmont brand standards
Manage vendor relationships, negotiate contracts, and oversee ordering and delivery of supplies and products
Analyze sales performance metrics and identify opportunities for improvement and revenue growth
Maintain detailed records and documentation related to operations, staffing, and financial transactions
Represent the outlet and hotel in a professional manner, embodying Fairmont values and hospitality excellence
Qualifications
Bachelor's degree in Hospitality Management, Hotel Management, Business Administration, or related field
Minimum 6-7 years of progressive experience in outlet management, food and beverage operations, or hospitality management
Proven track record of successfully managing P&L statements and achieving financial targets
Strong knowledge of health, safety, hygiene, and food safety regulations and best practices
Excellent leadership and team management skills with the ability to motivate and develop staff
Exceptional customer service orientation with demonstrated ability to resolve guest concerns professionally
Proficiency in hospitality management software and point-of-sale (POS) systems
Strong communication and interpersonal skills in English; additional languages preferred
Ability to work flexible hours, including evenings, weekends, and holidays as required
Experience in Indian hospitality market or managing culturally diverse teams
Demonstrated success in revenue management and cost optimization initiatives
Knowledge of inventory management systems and vendor relationship management
Experience developing and implementing marketing and promotional campaigns
Additional Information
WHAT IS IN IT FOR YOU:
Come As You Are
Work With Purpose
Grow, Learn and Enjoy
Explore Limitless Possibilities
Company Description
"Why work for Accor?
We are far more than a worldwide leader. We welcome you as you are and you can find a job and brand that matches your personality. We support you to grow and learn every day, making sure that work brings purpose to your life, so that during your journey with us, you can continue to explore Accor’s limitless possibilities.
By joining Accor, every chapter of your story is yours to write and together we can imagine tomorrow's hospitality. Discover the life that awaits you at Accor, visit https://careers.accor.com/
Do what you love, care for the world, dare to challenge the status quo! #BELIMITLESS"
