Product Testing & Development Officer

Job Title: Product Testing & Development Officer
(Testing Pod — Payment Operations)Job TitleProduct Testing & Development OfficerDepartmentPayment Operations — Testing PodReporting ToTeam LeadCompany NameACE Money TransferLocationLahore, PunjabEmployee TypeFull-Time

Job Purpose

The Testing Pod exists to make sure nothing goes live anywhere in Payment Operations broken, and nothing stays broken for long. This role owns end-to-end testing across the full scope of Payment Operations — payout, processing, gateways, reconciliation, and any other system or product change — before and during go-live; represents Operations in system/product development discussions with IT and PMO; and picks up recurring or unresolved issues from the Processing team and Payout team, driving them to a development-backed fix rather than a workaround. All testing, development requests, and issue resolutions run through a single tracker owned by this role, giving management one place to see status across all of Payment Operations at any time.

Key Responsibilities

• Own end-to-end testing for every new product, corridor, partner/gateway change, and system release across Payment Operations — not limited to any single function.
• Design and execute test cases covering normal flow, edge cases, failure scenarios, and rollback conditions — not just the happy path.
• Validate that a change performs as expected in a live-like environment before sign-off; block go-live where testing is incomplete or results are unclear.
• Conduct post-go-live monitoring for a defined stabilization period to catch issues that only surface at volume.
• Maintain a standard testing checklist/SOP per change type (payout, processing, gateway, reconciliation, etc.) so testing is consistent and repeatable across the pod, not dependent on one person's memory.
• Act as the single Operations-side counterpart to IT and PMO for all system development and product build discussions across Payment Operations.
• Review requirements and technical specs for new development from an operational-feasibility lens before build starts, regardless of which team within Operations raised the need.
• Raise, prioritize, and follow up on development tickets (DEV tickets) with IT/PMO on behalf of the Processing team and Payout team.
• Attend UAT/release cycles, sign off on Operations' behalf, and ensure fixes are verified — not just marked closed by IT.
• Serve as the intake point for recurring or unresolved issues escalated by the Processing team and Payout team.
• Diagnose whether an issue is a one-off, a process gap, or a system defect, and route it accordingly.
• Own the resolution path end-to-end for issues requiring a development fix — from ticket raised to fix tested and confirmed closed with the reporting team.
• Feed recurring issue patterns back into the testing checklist so the same defect can't reach production twice.
• Maintain a single tracker covering all testing activity, development requests, and issue resolutions — status, owner, age, and next action for each item.
• Share a status update on open items with the Team Lead on a defined cadence.
• Flag items at risk of missing a go-live date or SLA well before they breach, with a clear reason and required action.
• Maintain version-controlled records of test cases, sign-offs, and known issues for audit and handover purposes.

Required Skills & Qualifications

• Bachelor's degree in Business, IT, or a related field.
• 1–2 years of experience in QA/testing, product/business analysis, or payout/payment operations; prior exposure to UAT cycles is a strong plus.
• Comfortable reading requirements/specs and translating them into concrete test scenarios.
• Structured and detail-oriented — able to run a checklist without skipping steps under time pressure.
• Confident coordinating with IT/PMO and holding a position on go/no-go when testing isn't complete.
• Strong tracker/documentation discipline — Excel proficiency required.

Key Performance Indicators (KPIs)

• % of releases with completed test sign-off before go-live.
• Recurrence rate of previously identified defects in production.
• Turnaround time on DEV tickets raised on behalf of Processing/Payout teams.
• Tracker hygiene — status, owner, and next action current on all open items.
• Timeliness of status updates to the Team Lead per the defined cadence.

About Us:

ACE Money Transfer is a UK-based multinational fintech headquartered in Manchester, United Kingdom. We provide fast, secure and affordable online remittance services to customers in 29 countries across the UK, Europe, Canada and Australia, and we enable cross-border money transfers to 100+ countries worldwide. Every day, our platform helps people support their families, pay for education and build better futures across borders. As part of the wider ACE Group, we combine a fast-paced growth culture with strong regulatory standards and a commitment to innovation in digital payments. At ACE you will work with talented, diverse teams across multiple regions and take real ownership of work that matters. You will also help shape the future of global money movement.

Learn more::https://acemoneytransfer.com/company-profile