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Role at a glance
You will
Support US pharmacy operations, including prescription intake, data entry, documentation and administrative processing.
Assist with prescription refill requests, order management, medication availability inquiries and delivery coordination.
Support insurance verification, claim status inquiries, prior authorization administration and rejection follow-ups.
Education
Bachelor's degree
Must-have skills
Back Office OperationsQuality Assurance
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Job description
Location: Delhi, India
About SummitNext SummitNext is an international business process outsourcing (BPO) company providing customer experience, back-office operations and specialized business support services to clients across multiple industries and geographies. We are expanding our healthcare and pharmacy operations capabilities to support pharmacies and healthcare organizations based in the United States. Job Summary We are seeking qualified and registered pharmacists in India to support various operational, administrative and customer-facing functions for US-based pharmacies. The role offers opportunities to work across pharmacy operations, prescription workflow support, insurance coordination, patient services and pharmacy-related back-office processes. Key Responsibilities
Support US pharmacy operations, including prescription intake, data entry, documentation and administrative processing.
Assist with prescription refill requests, order management, medication availability inquiries and delivery coordination.
Support insurance verification, claim status inquiries, prior authorization administration and rejection follow-ups.
Handle patient and pharmacy customer inquiries through phone, email, chat and other approved channels.
Maintain and update patient records, prescription-related information and pharmacy management systems.
Assist with pharmacy inventory records, stock availability, order tracking and vendor coordination.
Support medication-related administrative workflows using approved guidelines and standard operating procedures.
Coordinate with US-based pharmacists, pharmacy technicians, prescribers and healthcare providers.
Assist with pharmacy quality assurance, documentation accuracy, reporting and operational improvements.
Follow applicable US healthcare privacy, data security and pharmacy compliance requirements.
Escalate clinical questions, prescription interpretation and activities requiring professional judgment to appropriately authorized personnel. All activities must remain within the scope legally permitted for personnel working from India. Required Qualifications
B.Pharm, M.Pharm or PharmD from a recognized institution.
Active registration with an Indian State Pharmacy Council.
Good knowledge of pharmaceutical terminology, medications and pharmacy operations.
Excellent written and spoken English.
Strong attention to detail and ability to maintain accurate records.
Comfortable working with computer applications and pharmacy-related software.
Willingness to work US business hours or night shifts in India. Preferred Qualifications
Experience in US healthcare, pharmacy operations or healthcare BPO services.
Familiarity with US prescription processing and pharmacy management systems.
Knowledge of US healthcare insurance, PBM processes and prior authorization workflows.
Understanding of HIPAA and healthcare data confidentiality.
Experience in pharmacy customer support, back-office operations or quality assurance. What We Offer
Opportunity to work with US-based pharmacies and healthcare organizations.
Exposure to international pharmacy operations and processes.
Structured training and career development.
Opportunities to grow into specialized pharmacy operations, quality and team leadership roles.
Opportunity for US pharmacy license (sponsored by the company).
Competitive compensation based on experience and qualifications. Important: Indian pharmacist registration does not authorize independent practice as a pharmacist in the United States. Responsibilities will be limited to activities permitted under applicable regulations and client-approved procedures. Apply with: Updated CV, pharmacist registration details, current location and relevant work experience. Working Hours: US Shifts / Night Shifts
