Location: India
Department: Sales
This position is listed on behalf of a partner company, who manages all applications and next steps. Our partner is looking for a Sales Advisor based in India.
Join a customer-focused team where personalized service, travel expertise, and consultative selling come together to create memorable customer experiences. As a Sales Advisor, you will guide prospective travelers through their decision-making journey, transforming enquiries into confirmed bookings through tailored recommendations and attentive support. You will engage with customers via email, phone calls, and messaging platforms such as WhatsApp to understand their preferences, budgets, and travel expectations. By combining persuasive communication with genuine empathy, you will build trust, address concerns, and identify opportunities to drive revenue growth. You will take ownership of the entire sales journey, from the first enquiry to booking confirmation, while maintaining accurate records and consistent follow-ups. This remote opportunity is ideal for a proactive, detail-oriented communicator who enjoys helping customers, building lasting relationships, and achieving sales goals in an international environment.
Accountabilities
- Customer Engagement: Respond promptly and professionally to customer enquiries received through email, phone calls, and messaging platforms, ensuring a positive and responsive customer experience.
- Personalized Travel Advisory: Understand customers' travel preferences, budgets, requirements, and expectations to recommend suitable itineraries, destinations, and travel experiences.
- Sales Conversion: Convert prospective customer enquiries into confirmed bookings by presenting relevant options, addressing objections, explaining pricing, and guiding customers through the decision-making process.
- Customer Relationship Management: Build and maintain strong customer relationships through active listening, personalized communication, empathy, and timely assistance.
- Lead Management and Follow-ups: Track active enquiries, maintain accurate customer records, and schedule proactive follow-ups to nurture leads and close sales, including opportunities with sales cycles lasting several weeks or months.
- Written Communication: Prepare clear, concise, and professional emails outlining travel recommendations, itinerary options, pricing information, and booking requirements.
- Booking Coordination: Verify travel dates, reservations, itinerary details, and customer information to minimize errors and ensure a smooth booking experience.
- Sales Pipeline Management: Monitor enquiry progress, identify conversion opportunities, maintain visibility into pending decisions, and prioritize follow-up actions effectively.
- Customer Support: Address questions, concerns, and objections with patience and professionalism throughout the customer journey.
- Sales Ownership: Manage enquiries independently from initial contact through booking completion, ensuring timely responses, consistent follow-through, and accountability for sales outcomes.
- Customer Experience Improvement: Identify opportunities to improve communication, streamline enquiry management, increase conversion rates, and strengthen customer satisfaction.
- Remote Work Discipline: Organize daily activities, adhere to agreed working hours, and maintain consistent productivity while managing multiple customer conversations remotely.
Requirements
- Professional Experience: Open to candidates with no prior professional experience, as the role requires 0+ years of experience. Candidates with sales, customer service, travel advisory, or client-facing experience may also be well suited.
- English Proficiency: Excellent written and spoken English, with the ability to communicate clearly, professionally, and confidently with international customers.
- Written Communication: Strong email-writing skills, including the ability to structure information logically, explain travel options, communicate pricing, and provide clear booking instructions.
- Customer Relationship Management: Ability to establish trust, maintain positive customer relationships, and deliver personalized service throughout the sales process.
- Sales and Negotiation: A customer-oriented sales mindset, with the ability to understand customer needs, recommend appropriate solutions, address objections, and convert enquiries into bookings.
- Active Listening and Empathy: Ability to understand customer preferences, recognize the context and intent of conversations, and respond thoughtfully to individual requirements.
- Attention to Detail: Strong accuracy when managing travel dates, itineraries, reservations, pricing information, and customer records.
- Communication Skills: Excellent interpersonal skills and the ability to explain information in a straightforward, concise, and persuasive manner.
- Customer Adaptability: Ability to engage effectively with international customers, including mature, well-travelled, and highly educated individuals with specific expectations and preferences.
- Organization and Follow-through: Strong time management and prioritization skills, with the ability to handle multiple enquiries, maintain accurate records, and manage longer sales cycles.
- Independence and Accountability: Ability to work autonomously in a remote environment, take ownership of customer enquiries, and deliver consistent results without constant supervision.
- Initiative and Problem-solving: A proactive approach to anticipating customer needs, resolving concerns, and identifying ways to improve sales performance and customer satisfaction.
- Reliability and Commitment: Strong work ethic, adherence to agreed working hours, and a genuine interest in developing a long-term career in sales and customer advisory.
- Preferred: Interest in travel, tourism, itinerary planning, or personalized travel experiences.
Benefits
- Competitive salary: Advertised annual salary range of INR 6 lakh to INR 7.2 lakh (₹6–7.2 LPA).
- Remote work flexibility: Work from home in India, with the convenience of a remote working arrangement.
- Career progression: Opportunities for professional growth and advancement based on performance.
- Performance-based salary growth: Potential to increase compensation in line with individual performance and career development.
- Training and development: Guidance, training, and ongoing support from senior management.
- Sales experience: Opportunity to develop customer advisory, relationship management, negotiation, and sales conversion skills.
- International customer exposure: Experience engaging with customers from diverse backgrounds and understanding varied travel preferences.
- Independent ownership: Opportunity to manage the complete customer journey and directly contribute to booking conversions and revenue growth.
How Jobgether works:
We use an AI-powered matching process to ensure your application is reviewed quickly, objectively, and fairly against the role's core requirements. Our system identifies the top-fitting candidates, and this shortlist is then shared directly with the hiring company. The final decision and next steps (interviews, assessments) are managed by their internal team.
We appreciate your interest and wish you the best!
Why Apply Through Jobgether?
Data Privacy Notice: By submitting your application, you acknowledge that Jobgether will process your personal data to evaluate your candidacy and share relevant information with the hiring employer. This processing is based on legitimate interest and pre-contractual measures under applicable data protection laws (including GDPR). You may exercise your rights (access, rectification, erasure, objection) at any time.
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