Salesforce Education Cloud Solution Architect

Location: Bengaluru; Hyderabad; Mumbai; Pune, India

QT-SNB-10-386

Role Overview
We are seeking an experienced Salesforce Education Cloud Solution Architect to lead the design and delivery of enterprise-scale K-12 digital education platforms built on Salesforce Education Cloud. The ideal candidate should possess deep expertise in architecting solutions that support the complete student lifecycle—from admissions through graduation—while integrating academic, administrative, parent, and teacher experiences into a unified platform.
The candidate will collaborate with business stakeholders, school administrators, educators, and technical teams to define scalable, secure, and high-performing Salesforce solutions for modern K-12 institutions.

Key Responsibilities

• Lead solution architecture for enterprise K-12 Education Cloud implementations.
• Design scalable Salesforce Education Cloud solutions supporting Kindergarten through Grade 12 students.
• Define end-to-end student lifecycle architecture, including:

o Student recruitment
o Enrollment and admissions
o Registration
o Student information management
o Academic progress tracking
o Attendance management
o Behaviour and discipline tracking
o Parent engagement
o Teacher collaboration
o Student wellbeing
o Graduation and alumni transition

• Design Student 360 architecture using Salesforce Education Cloud.
• Build role-based experiences for:

o Students
o Parents/Guardians
o Teachers
o School Administrators
o District Administrators
o Counsellors

• Design scalable Experience Cloud portals for parents, students, and faculty.
• Define security architecture including FERPA/GDPR/privacy controls, role hierarchy, sharing model, and permission strategies.
• Lead enterprise integration architecture with:

o Student Information Systems (SIS)
o Learning Management Systems (LMS)
o Assessment platforms
o Identity Providers (SSO)
o ERP/Finance systems
o Library systems
o Transportation systems
o Payment gateways

• Design automation using Flow, Apex, OmniStudio (where applicable), and Platform Events.
• Lead Data Cloud adoption for unified student insights and analytics where required.
• Participate in discovery workshops, solution blueprinting, architecture reviews, and governance.
• Mentor technical teams and establish Salesforce development best practices.
• Support estimations, presales, RFPs, architecture governance, and customer presentations.

Required Experience
Salesforce

• 12+ years of Salesforce experience
• Minimum 5 years of Education Cloud architecture experience
• Proven experience designing K-12 education solutions
• Experience leading multiple enterprise Salesforce implementations
• Experience defining enterprise solution architecture and governance

Mandatory K-12 Functional Experience
Hands-on architecture experience across:

• Student Admissions
• Enrollment Management
• Academic Year Planning
• Curriculum Management
• Class Scheduling
• Timetable Management
• Attendance Management
• Behaviour & Discipline Management
• Student Case Management
• Parent Communication
• Teacher Collaboration
• Student Wellbeing Programs
• Assessment Management
• Report Cards
• Progress Monitoring
• Extracurricular Activities
• Transportation Management
• Fee Management (preferred)
• Graduation Readiness
• Alumni Management

Technical Skills
Salesforce Clouds

• Education Cloud
• Experience Cloud
• Service Cloud
• Sales Cloud
• Data Cloud (preferred)
• Marketing Cloud (preferred)

Salesforce Platform

• Apex
• Lightning Web Components
• Flow
• Platform Events
• Named Credentials
• Integration APIs
• OmniStudio (preferred)

Integration Experience
Experience integrating Salesforce with:

• Student Information Systems (SIS)
• Learning Management Systems (Canvas, Moodle, Blackboard, Google Classroom, etc.)
• Microsoft 365
• Google Workspace
• Identity Providers (Azure AD, Okta)
• Payment Gateways
• ERP systems
• Document Management Systems

Architecture Responsibilities

• Enterprise Solution Architecture
• Multi-school / Multi-campus architecture
• Security and sharing model design
• Data migration strategy
• Master Data Management
• API-first architecture
• Event-driven integrations
• High availability and scalability
• DevOps and CI/CD strategy
• Performance optimisation
• Governance framework

Preferred Knowledge
Experience designing solutions for:

• District-wide school systems
• Charter schools
• Private schools
• Public school systems
• International curriculum (IB, CBSE, ICSE, British Curriculum, etc.)
• Student analytics and reporting
• AI-assisted student support using Salesforce Agentforce
• Data Cloud-powered Student 360 and predictive insights

Certifications
Preferred certifications include:

• Salesforce Application Architect
• Salesforce System Architect
• Salesforce Education Cloud Accredited Professional
• Salesforce Data Architect
• Sharing & Visibility Architect
• Integration Architect
• Platform Developer II
• AI Associate / Agentforce certifications (preferred)

Soft Skills

• Executive stakeholder management
• Solution consulting
• Architecture governance
• Team leadership and mentoring
• Excellent communication and presentation skills
• Presales and RFP experience
• Strong analytical and problem-solving abilities

Nice to Have

• Experience with Salesforce Data Cloud
• Agentforce implementation experience
• Education analytics and dashboards
• Knowledge of FERPA, GDPR, and education data privacy regulations
• Experience with enterprise DevOps tools such as Copado or Gearset
• Experience working with large-scale K-12 digital transformation programs