Location: India
Department: Security & IT
This position is listed on behalf of a partner company, who manages all applications and next steps. Our partner is looking for a Salesforce Service Cloud Administrator based in India.
Join a globally distributed team focused on improving customer service operations through innovative cloud technologies and intelligent automation. As a Salesforce Service Cloud Administrator, you will help maintain, optimize, and enhance a critical CRM platform that supports efficient service delivery and seamless business workflows. You will collaborate with support, operations, and technical teams to translate business requirements into effective configurations, automation, and reporting solutions. The role also offers opportunities to work with Salesforce AI capabilities, including Agentforce, and support integrations that connect Salesforce with essential enterprise applications. You will contribute to platform reliability, data quality, and continuous improvement while helping users get the most out of their tools. This fully remote opportunity is ideal for a detail-oriented Salesforce professional who enjoys solving problems, improving processes, and working in an international environment.
Accountabilities
- Salesforce Platform Administration: Manage the day-to-day administration of Salesforce Service Cloud, ensuring system stability, usability, performance, and operational efficiency.
- Configuration and Enhancements: Configure and maintain custom objects, fields, page layouts, validation rules, Salesforce Flows, and other platform features to support evolving business needs.
- User Access Management: Assist with user onboarding, account setup, permissions, profiles, and role-based access controls to maintain appropriate and secure platform access.
- User Support and Troubleshooting: Provide frontline assistance to Salesforce users, investigate technical issues, respond to support requests, and implement solutions that minimize operational disruptions.
- Business Requirements Gathering: Collaborate with operations and support teams to understand business needs, document requirements, and translate them into practical Salesforce configurations and enhancements.
- AI and Intelligent Automation: Support the configuration, testing, and monitoring of Salesforce AI capabilities, including Agentforce agents and intelligent service automation workflows.
- Integration Support: Collaborate with technical teams to define, test, monitor, and troubleshoot MuleSoft integrations connecting Salesforce Service Cloud with Jira, Workday, and other business applications.
- Integration Monitoring: Assist with API connectivity, authentication, data mapping, connector configuration, and flow monitoring to maintain reliable data exchange and synchronized workflows across platforms.
- Data Quality and Governance: Monitor data integrity, perform data cleanup, and support governance practices that maintain accurate, consistent, and reliable Salesforce records.
- Testing and Deployment: Participate in testing, validation, and deployment activities for platform updates, new features, automation changes, and system improvements.
- Reporting and Documentation: Maintain reports, dashboards, configuration records, process documentation, and user guides to support transparency, knowledge sharing, and efficient platform management.
- Sales Cloud Alignment: Maintain a working understanding of Sales Cloud processes and data structures to support consistency across the broader Salesforce ecosystem.
- Telephony and Service Operations: Support awareness of AWS telephony workflows for inbound and outbound contact handling and their interaction with customer service processes.
Requirements
- Professional Experience: At least 3 years of experience working with Salesforce administration, configuration, support, or platform enhancement.
- Salesforce Certification: Salesforce Administrator certification (ADM 201) is preferred.
- Service Cloud Expertise: Practical experience supporting Salesforce Service Cloud environments and understanding their role in customer service operations.
- Salesforce Configuration: Familiarity with configuring custom objects, fields, page layouts, validation rules, reports, dashboards, and user access settings.
- Automation Skills: Working knowledge of Salesforce Flow or similar automation tools is preferred.
- Salesforce AI Knowledge: Exposure to Salesforce AI capabilities, such as Agentforce or Einstein AI, and an interest in implementing intelligent automation solutions.
- MuleSoft and Integration Knowledge: Familiarity with MuleSoft integration capabilities, connectors, APIs, authentication methods, data mapping, and flow monitoring, particularly for integrations between Salesforce, Jira, Workday, and related enterprise platforms.
- Sales Cloud Awareness: Basic understanding of Sales Cloud concepts, standard objects, and data structures to help maintain alignment across Salesforce applications.
- Telephony Experience: Knowledge of AWS telephony platforms and inbound and outbound contact-handling workflows is an advantage.
- Technical and Analytical Skills: Strong analytical thinking, troubleshooting, and problem-solving abilities, with the capacity to investigate issues and identify effective solutions.
- Business Process Understanding: Ability to translate operational requirements into practical technical configurations and communicate system capabilities to non-technical stakeholders.
- Communication and Collaboration: Strong written and verbal communication skills, with the ability to work effectively with technical teams, business users, and stakeholders across different functions.
- Documentation and Organization: Excellent attention to detail, documentation practices, and organizational skills to manage multiple requests and maintain reliable system records.
- Adaptability: Ability to work independently and collaboratively in a fast-paced, globally distributed environment.
- Language Proficiency: Professional fluency in English, both written and spoken.
Benefits
- Remote-First Flexibility: Work remotely from India with flexibility to organize your schedule around professional responsibilities and personal commitments.
- Competitive Leave Package: Access to a competitive leave policy, including paid bonding leave for eligible family-related milestones.
- Paid Volunteering Leave: Receive two paid charitable days off each year to support causes that matter to you.
- Annual Incentives: Eligibility for an annual corporate bonus scheme or applicable sales incentive plan.
- Global Collaboration: Work with colleagues across countries and cultures, expanding your international network and professional perspective.
- People-Centered Culture: Join a collaborative environment that values mutual respect, recognizes contributions, and encourages employees to share ideas with leadership.
- Learning and Development: Access two learning platforms to build technical expertise, develop new skills, and support continuous professional growth.
- Career Development: Gain practical experience with Salesforce Service Cloud, enterprise integrations, AI-powered automation, and global business operations.
- Inclusive Workplace: Work in an environment committed to equal employment opportunities and professional respect.
How Jobgether works:
We use an AI-powered matching process to ensure your application is reviewed quickly, objectively, and fairly against the role's core requirements. Our system identifies the top-fitting candidates, and this shortlist is then shared directly with the hiring company. The final decision and next steps (interviews, assessments) are managed by their internal team.
We appreciate your interest and wish you the best!
Why Apply Through Jobgether?
Data Privacy Notice: By submitting your application, you acknowledge that Jobgether will process your personal data to evaluate your candidacy and share relevant information with the hiring employer. This processing is based on legitimate interest and pre-contractual measures under applicable data protection laws (including GDPR). You may exercise your rights (access, rectification, erasure, objection) at any time.
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