Senior Accounts Receivable Executive

• The Senior Accounts Receivable Executive is responsible for managing customer accounts, monitoring outstanding receivables, ensuring timely collections, and maintaining accurate accounts receivable records.
• The role involves following up with clients for overdue payments, resolving invoice disputes, reconciling customer accounts, preparing aging reports, and coordinating with internal teams to improve cash flow and reduce outstanding receivables.
• In the staffing industry, the position also requires coordination with invoicing, payroll, operations, and account management teams to resolve timesheet discrepancies, purchase order issues, billing disputes, and invoice rejections that may delay payments.

• Manage the complete accounts receivable cycle, from invoice submission to payment collection and account reconciliation.
• Monitor customer outstanding balances and ensure timely collection of payments as per agreed credit terms.
• Maintain accurate customer ledgers and accounts receivable records.
• Review customer accounts regularly to identify overdue invoices, payment delays, and collection risks.
• Ensure invoices are submitted on time with the required supporting documents, including approved timesheets, purchase orders, and service confirmations.
• Monitor unbilled revenue and coordinate with the invoicing team to ensure timely billing.

• Proactively follow up with clients through email, telephone, and client portals for outstanding payments.
• Prepare and maintain collection schedules and payment commitment trackers.
• Coordinate with client accounts payable teams to confirm invoice receipt, approval status, and expected payment dates.
• Escalate long-outstanding invoices and high-risk accounts to the Finance Manager.
• Negotiate payment plans with clients where appropriate and obtain internal approvals.
• Track payment commitments and ensure follow-ups are completed within the agreed timelines.

• Prepare and review daily, weekly, and monthly accounts receivable aging reports.
• Analyze overdue balances by client, invoice, aging bucket, and business unit.
• Prepare collection forecasts and cash flow projections based on expected receipts.
• Track Days Sales Outstanding (DSO), overdue percentages, collection performance, and bad debt exposure.
• Provide regular updates to management on collection status, major overdue accounts, and potential risks.
• Identify recurring payment delays and recommend corrective actions.

• Investigate invoice disputes, short payments, deductions, and rejected invoices.
• Coordinate with invoicing, staffing operations, payroll, and account managers to resolve discrepancies.
• Ensure billing issues related to timesheets, overtime, purchase orders, billing rates, and contractual terms are resolved promptly.
• Perform customer account reconciliations and investigate differences between company records and client statements.
• Coordinate the preparation of credit notes, debit notes, and invoice adjustments, subject to approval.
• Maintain a dispute tracker and monitor each issue until closure.

• Record customer receipts accurately and ensure timely allocation of payments against outstanding invoices.
• Investigate unidentified receipts, unapplied cash, and payment deductions.
• Reconcile bank receipts with customer accounts and remittance advice.
• Coordinate with the General Ledger team for month-end closing and accounts receivable reconciliations.
• Support bad debt assessments, provisions for doubtful debts, and write-off documentation.
• Ensure proper documentation and compliance with internal financial controls.

• Coordinate with invoicing, payroll, operations, sales, and client relationship teams to minimize billing and collection delays.
• Identify process gaps affecting invoice approvals and payment turnaround times.
• Maintain accurate customer master data, credit terms, and collection records.
• Support internal and external audits by providing relevant documentation.
• Assist in training junior AR team members and reviewing their work, where applicable.
• Recommend improvements to collection processes, reporting, and reconciliation procedures.

• Bachelor's degree in Commerce, Accounting, Finance, or a related field.
• 3 6 years of experience in Accounts Receivable, collections, credit control, or finance operations.
• Staffing, recruitment, manpower services, or other service-based industry experience is preferred.
• Strong understanding of invoice-to-cash processes, customer reconciliations, and collection management.
• Experience handling high-volume client accounts and overdue receivables.
• Proficiency in MS Excel, accounting software, and ERP systems.
• Experience with accounting systems such as SAP, Oracle, Microsoft Dynamics, or similar platforms is an advantage.

• Strong communication, negotiation, and collection follow-up skills.
• Excellent analytical and problem-solving abilities.
• Good knowledge of accounts receivable accounting and reconciliation.
• Advanced Excel skills, including PivotTables, lookup formulas, and aging analysis.
• Ability to prioritize collections based on overdue amounts, aging, and payment risk.
• Strong attention to detail and accuracy.
• Ability to meet deadlines and manage multiple client accounts.
• Good stakeholder management and escalation skills.

• Days Sales Outstanding (DSO).
• Percentage of overdue receivables.
• Collection efficiency and monthly collection targets.
• Reduction in long-outstanding balances.
• Percentage of invoices collected within agreed credit terms.
• Resolution time for invoice disputes and payment deductions.
• Accuracy of cash application and customer account reconciliations.
• Reduction in unapplied cash and unidentified receipts.
• Accuracy and timeliness of AR aging and collection reports.

• To ensure timely collection of customer receivables, maintain accurate customer accounts, minimize overdue balances, resolve billing disputes efficiently, and improve the company's cash flow through effective credit control and collection management.

TekWissen Group is an equal opportunity employer supporting workforce diversity.