Senior Analyst - Claims Specialist

Location: Mumbai, India

Introduction Welcome to Gallagher in India — where expertise, technology, and purpose come together. Since 2006, Gallagher in India has supported global teams by delivering quality, service, and speed through deep expertise, smart technology, and specialized knowledge services. More than just an operations center, it’s a place where careers grow through collaboration, continuous learning, and purposeful work. We drive efficiency, compliance, and innovation so our teams can focus on serving clients. If you enjoy solving problems and working with purpose, Gallagher is the place where you can grow and feel a sense of belonging. Overview Gallagher Center of Excellence is seeking to hire a Knowledge Lead Claims Specialist for GGB UK – Specialty Claims vertical. As the GGB UK – Specialty Claims vertical, you will be responsible for handling complex claims and coordinating with internal and external stakeholders, Clients, Insurers etc. You will be managing end to end claims for UK. You will ensure the smooth and efficient transition & delivery of various shared services functions to internal stakeholders. Your role will involve driving claims for UK location. Additionally, you will be responsible for fostering a culture of collaboration, continuous improvement, and customer focus within the shared services team. You will be interacting with the team who are present in India and UK Exposure to End to End Claims Handling is a definite plus. Proficient in handling and avoiding risk event or sanctions. Conduct trainings to enhance knowledge and timely submission of reports. Perparing and presentation of process maps, process flow, SOP, Adoc Claims related activities etc How you'll make an impact
Responsibilities: Meeting expectations of various stakeholders (Internal and External), Organisation and various Clients. Contributes to achieve the Service Level Agreements (SLAs), Key Performance Indicators (KPIs) and business objectives. Ensuring smooth transition of account including preparation of all relevant documents. Regular monitoring of various claims and reports to ensure all guidelines from FCA are met. Adheres to claims compliance requirements. End-to-end claims handling and communication with Clients. Review and presentation of various reports. Should have attention to detail and accurate in claims activities. About you
Qualifications: Typically requires a University Degree or equivalent experience and minimum 5 years of prior relevant experience. Experience (Career Level Guide): Minimum 7-9 years of Claims handling. At least 5 years in End to End claims handling. Experience about policy placing/accounting functions. Knowledge, Skills and Ability: MS Office. Adaptability (working in shifts etc). Communication Skills. Team Work. Time Management. Presentation skills. Analytical and Problem solving skills. Project management. Additional Information At Gallagher, we believe supporting our colleagues goes far beyond the role itself. For more information, visit our Benefits page. Competitive compensation Comprehensive benefits programs designed to support your well-being Career development opportunities and ongoing learning A collaborative, people-first culture with accessible leadership The opportunity to do meaningful work with global reach and local impact At Gallagher, we are dedicated to building an inclusive and authentic workplace. If your past experience doesn’t align perfectly, we encourage you to join our Talent Community to stay connected to additional career opportunities. At times, we will consider transferable skills from previous roles. Gallagher is an affirmative action/equal opportunity employer (Minorities/Females/Veterans/Disabled)