Senior Analyst

Job Description:

About Us

At Bank of America, we are guided by a common purpose to help make financial lives better through the power of every connection. We do this by driving Responsible Growth and delivering for our clients, teammates, communities and shareholders every day.
Being a Great Place to Work and providing a culture of caring is core to how we drive Responsible Growth. We are intentional about fostering an inclusive workplace where every teammate has the opportunity to succeed, build a career and contribute to our shared success. This includes attracting and developing exceptional talent, recognizing and rewarding performance, and supporting our teammates' physical, emotional, and financial wellness through affordable, competitive and flexible benefits.
We value the unique perspectives individuals bring from all backgrounds and career paths - whether shaped by military service, community college education, or a wide range of work and life experiences. These journeys foster resilience, leadership and innovation, strengthening our workforce and positively impact the communities we serve.
Bank of America is committed to an in-office culture that supports collaboration, engagement, and career development. Our approach includes clear in-office expectations, while providing an appropriate level of flexibility based on role-specific responsibilities and business needs.
At Bank of America, you can build a successful career with opportunities to learn, grow, and make an impact. Join us!

Global Business Services

Global Business Services delivers Technology and Operations capabilities to Lines of Business and Staff Support Functions of Bank of America through a centrally managed, globally integrated delivery model and globally resilient operations.

Global Business Services is recognized for flawless execution, sound risk management, operational resiliency, operational excellence, and innovation.

In India, we are present in five locations and operate as BA Continuum India Private Limited (BACI), a non-banking subsidiary of Bank of America Corporation and the operating company for India operations of Global Business Services.

Process Overview

The Business Management and Controls organization enables business delivery on all GT functions including strategy, AIT Management, workspace management, workforce governance, employee engagement, risk management, application security and vulnerability assessments, portfolio governance and integrated reporting. Additionally the team also provides support on enhanced approvals for resource requisitions, campus hiring program and global mobility.

Job Description.

This role provides independent review, challenge, and advisory support across the Global Technology Issue Management lifecycle, from early identification and assessment through remediation and closure. The role helps ensure technology issues and control enhancements are clearly defined, appropriately supported, aligned to applicable requirements, and backed by credible evidence to support effective and sustainable remediation.

ResponsibilitiesKey responsibilities include:

• Review and challenge potential concerns, issues, control enhancements, remediation plans, and closure evidence.

• Assess the quality and completeness of risk, control, process, technology, and supporting information.

• Identify gaps, inconsistencies, or unsupported conclusions and work with stakeholders to strengthen issue documentation and remediation outcomes.

• Provide proactive advisory support throughout the issue lifecycle, including issue definition, remediation planning, evidence development, and closure readiness.

• Evaluate whether remediation evidence credibly supports resolution of the identified risk or control gap.

• Promote consistent application of issue management requirements and quality expectations.

• Partner with technology, risk, control, compliance, and other stakeholders to support informed issue management decisions.

• Identify recurring quality themes and opportunities to strengthen issue management practices and governance.

Requirements

Education

• Any Graduation / Post Graduation

• 4 to 7 years

• Experience reviewing and challenging issues, remediation plans, control enhancements, and closure evidence.
• Ability to assess whether remediation actions appropriately address the identified risk or control gap.
• Ability to evaluate supporting evidence for completeness, relevance, credibility, and alignment to remediation objectives.
• Working knowledge of issue and control documentation, including issue statements, root cause, remediation actions, milestones, evidence, and closure rationale.

• Strong analytical and problem-solving skills with an evidence-based and risk-focused mindset.
• Ability to work independently and exercise sound judgment when reviewing issue and remediation quality.
• Proficiency with Excel, PowerPoint, and Word.