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Role at a glance
You will
Practice Leadership & Strategy
Define and own the ecommerce delivery practice roadmap, operating model, and capability development strategy.
Build and scale cross-functional competencies including ecommerce operations, performance commerce, tech implementation, commerce media…
Experience
10–12 years
Must-have skills
Stakeholder Management
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Job description
Job Description:
Role: We are seeking a dynamic and seasoned professional to lead our Ecommerce Delivery Practice, driving excellence in ecommerce solutioning, implementation, operations, and delivery governance across all client engagements. This role calls for a strategic thinker with strong technical depth, delivery leadership, stakeholder management, and a proven track record of scaling ecommerce practices in a fast‑paced digital or media ecosystem.
The Sr. Director - Ecommerce, will own the capability roadmap, delivery health, quality benchmarks and P&L oversight, ensuring our clients receive market-leading ecommerce execution and measurable business impact.
Key Responsibilities
1. Practice Leadership & Strategy
Define and own the ecommerce delivery practice roadmap, operating model, and capability development strategy.
Build and scale cross-functional competencies including ecommerce operations, performance commerce, tech implementation, commerce media, and omnichannel enablement.
Evaluate emerging trends, platforms (Shopify, Magento, Salesforce Commerce, WooCommerce), and martech/advertising technologies to continuously strengthen practice offerings.
2. Delivery Governance & Excellence
Oversee end-to-end delivery of ecommerce programs across clients, ensuring on-time, on-budget, and high-quality execution.
Establish and enforce delivery frameworks, QA processes, sprint governance, risk management practices, and SLAs.
Provide escalation leadership and ensure swift resolution of delivery bottlenecks.
3. Client Engagement & Stakeholder Management
Act as the senior delivery owner for key enterprise ecommerce clients.
Partner with Business Leads, Client Partners, Media teams, Creative, Performance Marketing, and Technology stakeholders to deliver integrated commerce solutions.
Drive strategic conversations on ecommerce transformation, platform enhancement, conversion optimisation, and omnichannel customer journeys.
4. People Management & Capability Building
Manage and mentor a multidisciplinary delivery team of 60 – 80 members.
Attract, groom, and retain high-performing talent; shape a strong culture of delivery discipline and innovation.
Partner with HR to define hiring plans, competency matrices, and L&D tracks for the practice.
5. Operational & Financial Ownership
Own practice-level capacity planning, project allocation, utilisation management and revenue forecasting.
Enhance commercial models, drive margin improvements, and ensure financial health across ecommerce engagements.
Drive operational excellence through automation, process optimisation, and best‑practice adoption.
6. Innovation & Growth
Collaborate with sales/business development teams to shape winning proposals, pitches, and ecommerce solutions.
Identify and build strategic partnerships with platforms, technology providers, and commerce enablers.
Drive continuous improvement via new frameworks, tools, accelerators, and integrated commerce playbooks.
Required Experience & Qualifications
10–12 years of progressive experience in ecommerce delivery, digital transformation, or commerce technology roles with min 5 years in an agency setup.
Proven experience leading multi-market or multi-brand ecommerce programs in a digital agency, media network, consulting firm, or ecommerce organisation.
Strong knowledge of ecommerce platforms (Shopify, Magento, Salesforce Commerce Cloud, etc.) and integrations (payment, logistics, analytics, CRM).
Demonstrated expertise in delivery governance, Agile methodologies, sprint planning, and cross-functional team management.
Solid understanding of performance marketing, digital media, content operations, martech/adtech ecosystems, and consumer journeys.
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Questions you may be asked
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