Senior Director, Software Engineering

Location: India

## Position Summary...

As the Senior Director of Engineering for Item Page & Post Transactions at Walmart Global Tech, you will play a pivotal role in shaping critical customer experiences across both the consideration and post-purchase phases of the shopping journey. You will lead the engineering strategy, architecture, and execution for experiences spanning the Item Page, Order History, Order Amendments, and related post-transaction capabilities, ensuring customers can confidently make purchase decisions and seamlessly manage their orders after checkout.

As a senior technology leader, you will partner closely with Product, Business, Merchandising, Customer Experience, Fulfillment, and Platform teams to deliver engaging, scalable, resilient, and high-performing experiences across channels. You will drive modernization of Item Page and post-purchase platforms, enabling rich product experiences, product discoverability, pricing and inventory transparency, real-time order visibility, self-service amendments, and order lifecycle management at scale. You will champion engineering excellence, platform resiliency, performance, innovation, and strong technical leadership while building a high-performing organization that delivers measurable impact to conversion, customer satisfaction, operational efficiency, and long-term customer loyalty.

## What you'll do...

### **About Team:**

The **Item Page & Post Transactions Engineering team** builds and operates customer-facing experiences that influence some of the most important moments in the Walmart shopping journey, from evaluating an item and making a purchase decision to understanding, tracking, and managing an order after checkout.

The team is responsible for evolving the Item Page experience to improve product engagement, discoverability, personalization, pricing and inventory transparency, and conversion, while also building intuitive post-purchase experiences across Order History, order visibility, and Amendments. Operating at Walmart scale, the team combines customer-centric product engineering with highly available platforms to deliver seamless experiences while enabling continuous business innovation.

### **What you'll do:**

· Own the end-to-end engineering strategy and execution for **Item Page and Post Transaction experiences**, including Order History and Amendments, driving customer confidence, conversion, satisfaction, and retention.

· Define and evolve the long-term architecture and technology strategy for customer-facing platforms supporting both product consideration and post-purchase experiences.

· Drive product engagement, discoverability, and conversion through scalable engineering capabilities supporting SEO, rich product content, personalization, recommendations, pricing transparency, and inventory visibility.

· Modernize Item Page and post-purchase platforms to improve scalability, resiliency, engineering velocity, and speed of business innovation.

· Deliver seamless self-service experiences for order tracking, Order History, and Amendments that reduce customer effort and dependency on assisted support.

· Enable accurate, consistent, and real-time order lifecycle visibility across customer touchpoints and fulfillment channels.

· Establish a strong platform engineering strategy that creates reusable capabilities, simplifies development, and accelerates delivery of customer-facing experiences.

· Champion the application of AI and automation across engineering and customer experiences to improve productivity, accelerate innovation, and reduce time-to-market.

· Establish engineering standards and operational mechanisms that ensure exceptional performance, availability, resilience, observability, and scalability during peak traffic and high-order-volume events.

· Drive operational excellence by proactively improving platform health, reducing incidents and recovery time, and building a culture of engineering ownership.

· Partner with Product, Merchandising, Customer Experience, Fulfillment, and Platform organizations to translate strategic business priorities into scalable technology capabilities and measurable customer outcomes.

· Develop and execute multi-year technology strategies and investment priorities, balancing near-term business outcomes with long-term platform modernization.

· Use customer, business, and engineering metrics to identify opportunities, prioritize investments, and measure the impact of technology initiatives.

· Build and lead a high-performing engineering organization with strong technical and people leadership, clear accountability, and a culture of innovation and continuous improvement.

· Develop engineering leaders and technical talent through coaching, career development, succession planning, and opportunities for expanded ownership.

· Create a collaborative engineering environment across geographies and organizational boundaries, aligning teams around shared architecture, priorities, and customer outcomes.

### **What you'll bring:**

· Bachelor’s degree in Computer Science, Engineering, or a closely related technical discipline.

· 15+ years of progressive technology and software engineering experience, including significant experience leading large-scale customer-facing engineering organizations.

· Strong experience building and operating highly scalable, distributed applications and platforms supporting high-volume digital customer experiences.

· Demonstrated experience defining **engineering strategy, platform architecture, and multi-year modernization roadmaps** for business-critical technology ecosystems.

· Deep understanding of modern distributed architectures, microservices, APIs, cloud platforms, event-driven systems, caching, data platforms, and highly available customer-facing applications.

· Experience engineering high-performance web and application experiences where latency, availability, scalability, and customer experience are critical.

· Strong understanding of modern commerce experiences, including product discovery, product detail experiences, personalization, pricing, inventory, ordering, and post-purchase customer journeys.

· Proven experience modernizing complex technology platforms while maintaining business continuity and enabling faster product innovation.

· Strong track record of driving operational excellence, platform reliability, observability, performance optimization, and engineering quality at scale.

· Experience leveraging AI, automation, and modern software engineering practices to improve developer productivity and accelerate delivery.

· Demonstrated ability to connect engineering investments with measurable business outcomes such as conversion, revenue growth, customer satisfaction, operational efficiency, and retention.

· Proven experience partnering with senior Product, Business, Design, Customer Experience, and technology leaders to influence strategy and execute complex cross-functional initiatives.

· Experience building, leading, and developing large, geographically distributed engineering organizations and senior engineering leaders.

· Strong executive communication, organizational leadership, and influencing skills with the ability to drive alignment across complex stakeholder environment

### **Business & Engineering Outcomes**

In this role, you will drive measurable outcomes across Item Page and Post Transaction experiences, including:

Drive meaningful **GMV impact** through improvements in product engagement, discoverability, conversion, customer confidence, and retention.

· Improve **Item Page conversion** through richer product experiences, personalization, recommendations, pricing transparency, inventory visibility, and continuous customer experience optimization.

· Increase **organic traffic and product discoverability** through SEO-focused platform capabilities and optimization.

· Leverage **AI and automation** to improve engineering productivity, accelerate content and experience optimization, and reduce time-to-market.

· Maintain **99.99%+ availability** and seamless scalability across Item Page, Order History, and Amendments platforms, including during peak traffic and high-order-volume periods.

· Strengthen operational excellence with a focus on reducing **incident frequency and MTTR by 30-50%** while improving platform resilience and engineering efficiency.

· Reduce **time-to-market by 40-50%** for new customer-facing and post-purchase capabilities through platform modernization, reusable capabilities, and streamlined engineering practices.

· Improve post-purchase customer satisfaction by expanding self-service experiences across order tracking, Order History, and Amendments, reducing support dependency and increasing successful self-service resolution.

· Improve the accuracy, consistency, and timeliness of order lifecycle information presented across customer touchpoints.

· Build a strong and sustainable engineering organization, targeting **\>95% retention of top engineering talent** while strengthening career development, internal mobility, leadership development, and succession planning.

### **About Walmart Global Tech**

Imagine working in an environment where one line of code can make life easier for hundreds of millions of people. That’s what we do at Walmart Global Tech. We’re a team of software engineers, data scientists, cybersecurity experts and service professionals within the world’s leading retailer who make an epic impact and are at the forefront of the next retail disruption. People are why we innovate, and people power our innovations. We are people-led and tech-empowered.

We train our team in the skillsets of the future and bring in experts like you to help us grow. We have roles for those chasing their first opportunity as well as those looking for the opportunity that will define their career. Here, you can gain new skills and experience across virtually every industry, leverage your expertise to innovate at scale, impact millions, and reimagine the future of retail.

### **Flexible Work**

Walmart’s culture sets us apart, and we know being together helps us innovate, learn, and grow great careers. This role is based in our Bangalore office for daily work, with flexibility for associates to manage their personal lives.

### **Benefits**

Beyond our great compensation package, you can receive incentive awards for your performance. Other great perks include a host of best-in-class benefits, maternity and parental leave, PTO, health benefits, and much more.

### **Belonging**

We aim to create a culture where every associate feels valued for who they are, rooted in respect for the individual. Our goal is to foster a sense of belonging, create opportunities for all our associates, customers and suppliers, and be a Walmart for everyone.

At Walmart, our vision is "everyone included." By fostering a workplace culture where everyone is and feels included, everyone wins. Our associates and customers reflect the communities where we operate. By making Walmart a welcoming place where people feel they belong, we are able to engage associates, strengthen our business, improve our ability to serve customers, and support our communities.

## **Minimum Qualifications...**

**Outlined below are the required minimum qualifications for this position. If none are listed, there are no minimum qualifications.**

Option 1: Bachelor's degree in computer science, computer engineering, computer information systems, software engineering, or related area and 7 years’ experience in software engineering or related area.
Option 2: 9 years’ experience in software engineering or related area. 4 years’ supervisory experience.

## **Preferred Qualifications...**

**Outlined below are the optional preferred qualifications for this position. If none are listed, there are no preferred qualifications.**

Master’s degree in computer science, computer engineering, computer information systems, software engineering, or related area and 5 years' experience in software engineering or related area., We value candidates with a background in creating inclusive digital experiences, demonstrating knowledge in implementing Web Content Accessibility Guidelines (WCAG) 2.2 AA standards, assistive technologies, and integrating digital accessibility seamlessly. The ideal candidate would have knowledge of accessibility best practices and join us as we continue to create accessible products and services following Walmart’s accessibility standards and guidelines for supporting an inclusive culture.

## **Primary Location...**

Block- 1, Prestige Tech Pacific Park, Sy No. 38/1, Outer Ring Rd Kadubeesanahalli , India

**About Walmart:**

Fifty years ago, Sam Walton started a single mom-and-pop shop and transformed it into the world's biggest retailer. Since those founding days, one thing has remained consistent: our commitment to helping our customers save money so they can live better. Today, we're reinventing the shopping experience and our associates are at the heart of it. You'll play a crucial role in shaping the future of retail, improving millions of lives around the world. *This is that place* where your passions meet purpose. Join our family and create a career you're proud of.