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Role at a glance
You will
Collecting the outstanding receivables.
Resolving customer queries, need basis.
Handling Inbound and outbound calls
Education
Bachelor's degree
Job description
Description
Role primarily involves managing inbound calls from end customers - responsibilities include receiving/making outbound calls, taking action on incoming queries, making required negotiations, updating the system, taking required action and escalation handling.
Works towards maximizing cash inflows & reducing bad debts.
Understanding of O2C Cycle/AR, working knowledge of collections, account receivable analysis
Timely updates of process changes in SOP’s
Ability to identify inefficient/ineffective processes and develop recommendations to enhance controls and efficiency
Focus on Customer Satisfaction, rapport building, effective communication and timely resolution of Customer concerns
Ensure fair methods are used to collect outstanding balance on the account Internal Candidates
Preparing for an accountant, accounts executive or finance analyst interview in India? This guide lists the accounting, GST and TDS questions asked most often, sample answers, the Excel test you may get, and how freshers (B.Com, M.Com, CA Inter) and experienced candidates should prepare.
Questions you may be asked
What are the golden rules of accounting?
How do you prepare a bank reconciliation statement?
What is input tax credit under GST?
What is the difference between GSTR-1 and GSTR-3B?
