Senior Executive, Collections Compliance

Role Overview

As the Senior Executive - Collections Compliance, you will ensure the compliance and operational integrity of PhonePe Lending's collections ecosystem. You will lead comprehensive field audits, maintain rigorous lender and regulatory alignments, and drive continuous process improvements to ensure full compliance across all collection operations and partner agencies throughout India.

Key Responsibilities

• Audit & Compliance Management: Conduct comprehensive field audits of collection agencies and internal processes across PAN India operations; develop and maintain robust compliance checklists aligned with regulatory requirements; ensure consistent compliance across all collection processes, agencies, and touchpoints; document audit findings with detailed remediation plans; track compliance metrics and generate periodic compliance reports for senior management and regulatory bodies; coordinate with lenders to ensure adherence to contractual compliance obligations.
  
• Regulatory Alignment & Governance: Monitor and interpret evolving regulatory frameworks applicable to financial services collections; ensure organizational policies and procedures remain aligned with regulatory requirements; liaise with regulatory bodies and lenders to address compliance queries and regulatory inquiries; maintain comprehensive compliance documentation and audit trails; implement governance frameworks that strengthen internal controls and reduce compliance risks.
  
• Data Security & Information Security (INFOSEC) Administration: Implement and ensure adherence of INFOSEC policies and protocols across the collections ecosystem; conduct regular training and awareness programs for all staff and partner agencies on data security best practices and compliance requirements; ensure data integrity and security throughout collection processes; monitor adherence to data protection standards; conduct periodic security assessments and vulnerability reviews; maintain compliance with data privacy regulations and information security standards.
  
• Stakeholder Coordination & Reporting: Build and maintain effective relationships with internal stakeholders, lenders and regulatory authorities; prepare and present detailed compliance reports and audit findings to senior management and external stakeholders; communicate compliance requirements clearly to all operational teams and partner agencies; escalate critical compliance issues and recommend corrective actions; serve as the primary point of contact for compliance-related matters.