Location: Gurgaon, Haryana
Department: Business Development / Sales
Purpose of the function
- A committed individual focused on handling agent inquiries and ensuring that we increase our wallet share from the agents through effective and efficient inquiry handling process.
Commercial Responsibilities
- Manage Agent Inquiry.
- Ensure timely (within 2hours of ticket creation) response to agent inquiry.
- Coordinate with product/pricing team to procure rates to create proposal for agent.
- Follow-up with agent on response.
- Maintain and monitor the response to create various performance matrices.
- Keep GND manager and other stakeholders on any variations, both positive and negative.
Operational Responsibilities
- Timely information to product team on business closure.
- Ensure maintenance of data quality.
- Highlight anticipated issues proactively.
- Identify root cause and create action plan for resolution.
Sales Responsibilities
- Enable Route development managers/GND Managers with data to promote more business with agents.
General Responsibilities
- Acquire a thorough understanding of pattern of business from agents(VIP & System partners).
- Anticipate and suggest scope of improvement.
- Ensuring new wins by analyzing previous lost quotes.
- Timely distribution of necessary reports to relevant stakeholders.
- Timely escalations when needed.
Function / Market & Industry Knowledge
- Knowledge and experience in customer experience management.
- Understanding of pricing and various components that may influence proposal creation.
- Knowledge of geography and orientation for essence of time.
- Overall understanding of business processes and interdependencies.
- Preferred: knowledge and experience in Continuous Improvement Process methodologies
Skills & Competencies
- Ability to create/write quote requirements clearly for use by other employees.
- Good communication and interpersonal skills – able to work effectively with individuals across all levels of the Company.
- Proactive, meticulous and able to take good ownership of tasks assigned.
- Possess good attention to details.
- Strong execution and coordination skill.
- Strong sense of responsibility and ownership.
Educational background / Work experience
- Bachelors degree from reputed university.
- Knowledge of working on various systems related to pricing platform
- Must have experience of 3-4 years in logistics or freight forwarding industry.
- Minimum 2 years of pricing experience
Language skills
- Fluent in English (written and spoken)
- Additional local language is an advantage
Rights and Authorities
- Ensure that highest level of standards are maintained within GND request desk.
- Any kind of non-adherence of resistance to be escalated to relevant internal or external stakeholders.
- Any additional task, apart from mentioned in this document, to be highlighted to reporting manager
- The scope of work of each employee includes the job description, but is not limited to it. Subject to an agreement with functional and disciplinary manager.
Company Introduction:
For over 40 years, cargo-partner has flourished in the logistics industry, delivering unparalleled service to our clients worldwide. We have now embarked on another journey and to continue our commitment for excellence, we have now joined the Nippon Express Group which will now underpin all the values we constantly aspire to achieve, now becoming a top 5 global player. As an end to end info logistics provider, we pride ourselves on offering a comprehensive portfolio of air, sea, land transport, and warehousing services.
With a unique focus on information technology and supply chain optimization, we empower businesses to thrive in today's fast-paced world. Join our dynamic team, where innovation meets passion and every voice is valued. Embark on a journey where your skills are nurtured, creativity is celebrated, and together, we take pride in making a difference.
Discover more about our Mission & Vision. Dive into a world of endless opportunities and embark on the cargo-partner journey with us.
cargo-partner is an equal opportunity employer. We celebrate diversity and are committed to creating an environment where all employees feel valued and respected. We do not discriminate on the basis of race, color, religion, gender, sexual orientation, gender identity, national origin, age, disability, or any other legally protected characteristics. We welcome and encourage applications from all individuals, regardless of background.
Explore endless opportunities and leave your mark with us. #JoinUs #Logistics #workingdigital #Teamwork #cargopartner #wow
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