Senior IT Systems Administrator

Location: Gurgaon; Bangalore; Chennai, India

**Title:**

Senior IT Systems Administrator

We are seeking an experienced Senior IT Systems Administrator to support and administer a portfolio of pro-code and low-code enterprise applications, with a focus on supply chain and Enterprise Document Management Systems (EDMS). This role sits at the intersection of IT and business operations, requiring technical depth in SQL and Oracle APEX, as well as the ability to translate complex business requirements into scalable, actionable solutions.

The ideal candidate will bridge the gap between business stakeholders and technical teams, supporting the analysis, design, and optimization of document lifecycle processes within a legacy supply chain and EDMS environment overlaid with Oracle APEX low-code solutions. As a partner to business customers, this role will support innovation and digital transformation by identifying opportunities to modernize workflows, automate manual activities, and deliver practical, customer-focused improvements that create measurable business value.

Familiarity with supply chain processes - including vendor sourcing, competitive bidding (RFI/RFQ/RFP), and procurement - combined with knowledge of document management concepts such as Master Document Register (MDR), revision control, transmittals, and distribution matrices, will distinguish the strongest candidates.

**Key Responsibilities:**

## Requirements & Analysis

**·** Elicit, document, and validate business requirements related to supply chain and document management activities, partnering with business customers to identify pain points and prioritize innovation and digital transformation opportunities based on business value, feasibility, and risk.

**·** Develop use cases, process flow diagrams, and functional specifications for enhancements or implementations.

## Stakeholder Engagement

**·** Partner with business units, IT, records management, legal, and compliance teams to align document management practices with organizational goals.

**·** Facilitate workshops, interviews, and Joint Application Design (JAD) sessions to gather and refine requirements.

**·** Serve as a liaison between end users and technical development teams throughout the project lifecycle, helping business customers translate ideas into actionable digital solutions and understand proposed changes and expected benefits.

## Testing & Implementation Support

**·** Develop and execute test plans, test cases, and User Acceptance Test (UAT) scripts for changes and releases.

**·** Coordinate user acceptance testing and track defects through resolution, working with business customers to validate that new digital capabilities meet agreed requirements and support intended business outcomes.

**·** Assist with data migration planning, validation, and cutover activities.

## Documentation & Training

**·** Author business process documentation, quick reference cards, user guides, and training materials.

**·** Deliver end-user training and provide post-implementation support to help business customers adopt new digital capabilities, embed improved ways of working, and provide feedback for continuous improvement.

**·** Maintain requirement traceability matrices and project documentation artifacts.

## Business Process Automation & Enablement

**·** Partner with business stakeholders to analyze and improve business processes using low-code automation tools, supporting digital transformation through workflow modernization, reduced manual effort, and improved access to actionable information.

**·** Translate business requirements into scalable, supportable, and governed solutions; evaluate innovative approaches through targeted proofs of concept and recommend practical improvements based on business customer needs and measurable benefits.

**·** Review existing automations and applications for performance, maintainability, and compliance with standards.

**·** Provide technical guidance and mentoring to citizen developers and solution owners.

## Collaboration & Governance

**·** Work closely with IT leadership, architects, security, database, document management, and compliance teams.

**·** Support cutover coordination, issue resolution, and organizational change management activities.

**·** Participate in governance, planning, and operational review meetings related to automation and business process platforms, aligning innovation and digital transformation initiatives with business priorities, architecture standards, security, and compliance requirements.

**·** Contribute to documentation, standards, and operational procedures.

**Required Qualifications:**

**·** Bachelor's degree in Information Systems, Computer Science, or equivalent experience.

**·** 5+ years of experience administering or supporting pro-code and low-code applications in an enterprise environment.

**·** Proficient in data extraction and analysis; well versed in SQL query creation and review with a solid understanding of database relationships.

**·** Experience authoring and supporting Power BI reports and dashboards.

**·** Working knowledge of Single Sign-On and identity management protocols: Entra ID, SCIM, OAuth, OIDC (OpenID Connect), and SAML.

**·** Ability to write, develop, and manage Oracle APEX applications.

**·** Knowledge of application lifecycle management (ALM) for low-code platforms.

**·** Strong troubleshooting and problem-solving skills.

**·** Analytical and conceptual thinking skills, with the ability to identify opportunities for innovation and digital transformation and translate business customer needs into practical process and technology improvements.

## Preferred Qualifications

**·** Supply chain and document management domain experience.

**·** Working knowledge of supply chain processes such as supplier management, vendor sourcing, competitive bidding (RFI/RFQ/RFP), and procurement.

**·** Working knowledge of document management concepts such as master document register (MDR), document numbering and coding, revision control, document status codes, transmittals, and distribution matrices.

**·** Experience with both Oracle and SQL Server databases.

**·** Experience supporting SaaS applications such as DocuSign, Amazon Business, Cority Greenstone, and Optro (formerly Auditboard).

**·** Familiarity with AI-assisted automation tools such as Databricks, Claude, or Microsoft Copilot Studio.

**·** Experience in a business process analyst or hybrid IT/business role, preferably supporting business-led innovation, digital transformation, or application modernization initiatives from opportunity assessment through implementation and adoption.

**·** Understanding of enterprise governance, compliance, and change management practices.

## Key Skills & Competencies

**·** Strong written and verbal communication skills with the ability to engage both technical and business audiences.

**·** Ability to work independently while coordinating across multiple teams.

**·** Detail-oriented with a strong focus on quality, governance, and sustainability, combined with an innovation mindset and a customer-focused approach to continuous improvement and digital transformation.

**·** Proven ability to support both pro-code and low-code solutions in a controlled enterprise environment.

## Applications Portfolio

This role supports the following applications:

**·** In-house (Oracle APEX): Supplier Performance Evaluation (SPE), Savings and Value Earned (SAVE), and DocTrac

**·** In-house (.NET): KBR Supplier and Buyer

**·** SaaS: DocuSign, Amazon Business, Cority Greenstone, Optro (formerly Auditboard)

**Belong. Connect. Grow. with KBR!**

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