Senior Manager, Business Continuity Management

Location: Bangalore-A, India

LSEG is seeking a Senior Manager, Business Continuity Management to lead the Group's Business Continuity team globally. Reporting to the Director of Enterprise Resilience, the role holder will be responsible for embedding the Group BCM framework and minimum standards across LSEG's divisions, corporate functions and locations, and for making sure the business can recover critical processes within agreed timeframes.

The role holder will lead a team of Business Continuity professionals who provide both full-service delivery and advisory support to the business. They will work closely with Operational Resilience, Technology (IT Disaster Recovery), Crisis and Incident Management, Third-Party Risk Management, Workplace and Site Leads, and second-line Risk.

The successful candidate will be the Group's lead subject matter expert on Business Continuity. They will turn the Enterprise Resilience strategy into a practical, well-run Business Continuity team that is measurable and can be audited.

**Key Responsibilities & Outcomes**

**1\. BCM Framework & Standards**

• Own, maintain and embed the Group Business Continuity minimum standards and methodology, aligned to ISO 22301 and BCI Good Practice Guidelines.

• Set LSEG-wide standards and guidance for recovery objectives (RTO/RPO) and minimum service levels.

• Make sure BC requirements are applied consistently across divisions, entities and locations.

**2\. BC Lifecycle Delivery**

• Oversee delivery of the full BC lifecycle: business impact assessment (BIA), recovery strategies, plans and testing.

• Make sure the BIA results feed into Important Business Service mapping and impact tolerances, working with Operational Resilience.

• Support User Acceptance Testing (UAT), data validation and migration activities for the strategic BC tool, helping ensure an effective transition from existing tooling and processes.

• Oversee data in the resilience tooling to ensure it is accurate, complete and up to date.

**3\. Location & Site Resilience**

• Define and embed standards for recovery planning at country and site level, working with Site Leads.

• Focus on priority locations and areas of concentration risk, such as major operations centres.

• Assess location risks (geopolitical, climate, infrastructure, people concentration) and make sure recovery strategies cover them.

**4\. Testing & Exercising**

• Run a risk-based BC testing and exercising programme, including work area recovery, remote working and loss-of-site scenarios.

• Work with Operational Resilience, IT DR and TPRM so that BC tests support wider scenario testing of Important Business Services.

• Pull out themes and read-across from test results, and track fixes until they are closed.

**5\. Team Leadership & Service Model**

• Lead, develop and coach a global team of BC Managers.

• Run a tiered service model for support for the rest of the business.

• Build team capability, quality control and clear accountability.

**6\. Stakeholder & Cross-Functional Partnership**

• **Stakeholder coordination:** Act as the main BC contact for divisional leaders, BC Coordinators and Site Leads.

• **Training & capability:** Partner with Group Risk to develop Business Continuity training and establish a structured capability programme for BC Coordinators, ensuring they have the knowledge, guidance and tools to effectively manage divisional resilience and continuity requirements.

• **Crisis & Incident Management:** make sure BC plans and recovery data are ready to support response during disruptions, and feed lessons learned back into plans.

• **Technology & TPRM:** align BC recovery requirements with IT DR capabilities and critical supplier contingency plans.

• **Second-line Risk:** support independent review and challenge and align BC issues and risks with the risk taxonomy.

**7\. Metrics, Reporting & Assurance**

• Produce BC KPIs and KRIs, such as plan currency, test completion, recovery gaps and overdue actions, for Enterprise Resilience governance forums.

• Support internal audit, regulatory reviews and client assurance requests with clear evidence of how well BC is working.

**Regulatory Landscape (Working Knowledge Required)**

• UK - FCA PS21/3, PRA PS6/21, Bank of England FMI operational resilience requirements
• EU - Digital Operational Resilience Act (DORA), ICT business continuity and response and recovery requirements
• US - SEC Regulation SCI (BC/DR plans), FINRA Rule 4370
• APAC - MAS BCM Guidelines (Singapore), HKMA OR-2 (Hong Kong), APRA CPS 230 (Australia), SEBI/RBI requirements (India)
• Global - ISO 22301, BCI Good Practice Guidelines, CPMI-IOSCO PFMI (Principle 17)

**Qualifications & Experience**

• Significant experience in Business Continuity Management in financial services or another regulated, global organisation.

• Proven experience running a BC programme end to end, from BIA through to testing.

• Experience leading and developing teams, ideally across more than one location or time zone.

• Practical knowledge of BC regulation across multiple jurisdictions and how BC fits within Operational Resilience.

• Experience supporting real disruptions and turning lessons learned into plan improvements.

• Ability to influence senior stakeholders and challenge them constructively, explaining BC requirements in plain business terms.

• Strong organisational, analytical and reporting skills. Experience with BC tooling such as Fusion is an advantage.

• **Desirable:** MBCI/CBCI, ISO 22301 Lead Implementer or Lead Auditor.

**What Success Looks Like (First 12 Months)**

• BC minimum standards consistently embedded across divisions, with clear compliance reporting.

• BIAs and plans for all priority areas current, high quality and linked to Important Business Service mapping.

• Recovery planning at site level in place for priority locations.

• A risk-based testing programme delivered, with themes and fixes tracked.

• A stable, well-led team running a clear tiered service model.

• Successful User Acceptance Testing (UAT) and transition of Business Continuity data to the strategic BC tool, ensuring data quality, completeness and operational readiness.

**Career Stage:**

Manager

**LSEG unlocks the power of markets to create opportunities across the global economy.**

Through our connected network of market infrastructure, data and analytics, we help customers access capital, manage risk and make confident decisions.

Our insights bring clarity to complex markets, and our trusted services ensure resilience and stability. With deep expertise and global scale, we partner with customers to drive innovation and shape the future of finance.

Few organisations operate at the scale, complexity and reach of LSEG. Here, you’ll work alongside experts, be inspired to deliver your best work and help shape what’s next for our business and the global economy.

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Join more than 26,000 colleagues across 60 countries, supporting customers in over 170 countries. Alongside flexible ways of working, you'll have access to benefits that support your wellbeing and your future, including 26 weeks' parental leave, healthcare, retirement planning and a wellness allowance. Through the LSEG Foundation and two paid volunteering days each year, you’ll also have opportunities to get involved in your local community and support causes that matter to you.

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