Senior Manager, Facilities Services

Location: Gurgaon; Gurugram, India

Job Description

About the Company-

Willis Towers Watson (NASDAQ: WLTW) is a leading global advisory, broking and solutions company that helps clients around the world turn risk into a path for growth. With roots dating to 1828, Willis Towers Watson has 40,000 employees serving more than 140 countries. We design and deliver solutions that manage risk, optimize benefits, cultivate talent, and expand the power of capital to protect and strengthen institutions and individuals. Our unique perspective allows us to see the critical intersections between talent, assets and ideas – the dynamic formula that drives business performance.
Together, we unlock potential.
Learn more at www.willistowerswatson.com

About the Team -

Real Estate and Workplace Solution’s goal is to ensure a consistent experience across all offices, while managing costs, mitigating risk, and supporting the Willis Towers Watson brand. RE&WS is responsible for the delivery of the following set of location-based support services:

Real Estate & Workplace Technology
Business Continuity & Incident Management and Recovery
Facilities Services
Occupational Health and Safety
IT & HR Support
Records Management
Integration
RE&WS communications and change management
Supporting the new ways to work program

Our approach is to think globally but act locally to address the unique regional and local business needs of our offices. Our team-based model allows us to leverage shared resources to optimize costs, while enhancing service levels to consultants and capabilities among RE&WS colleagues.
Finally, we work closely with business and corporate function leadership to administer and execute corporate policies and apply global firm-wide standards for functions where efficiencies exist, risks are reduced and/or operating practices are improved.

Roles and Responsibilities-

Key responsibilities

The Role is expected to proactively support associates. It is expected that through the formation of positive relationships and responsive service, it will gain a clear understanding of the business issues, and thus the ability to partner effectively in meeting the office sustenance needs.
Facilities

To oversee complete engineering and maintenance requirements of the facility

Ensure 100% uptime of all critical equipment’s

Coordinate with vendor for AMC services

Reviewing All equipment health condition and updating the management on timely manner

To meticulously follow PPM schedule and PTRU tracker works

Review the maintenance/service practices of M&E contractors to deliver quality work practices in line with the manufacturer recommendations

Tracking of operating expenses of utilities

Maintenance of power supply in the facilities, HVAC system, office furniture, general repair and maintenance, UPS, Plumbing, fire layouts and operational procedures.

Coordinate with manpower vendor for replacement in case of any manpower absenteeism.

Data collation for Stock Costs, Operating Parameters for equipment & utilities, statistics for energy consumption, water consumption and analysis for FM reports

To review the maintenance activities - to coordinate with vendors for all preventive, breakdown and emergency maintenance.

To ensure that all incidents are promptly escalated to concerned personnel.

Monitoring the M&E Consumables utilization & reordering

Ensuring the workorders are completed as per the SLA

Performing weekly FAS checking

Ensuring the annual shutdown activities are planned

Implementation of initiatives to improve operational efficiencies in facility

To provide inputs for daily report and other reports

Conducting staff briefings and trainings

Reviewing the SOP’s and ensuring the necessary changes are updated

Updating the Escalation Matrix as on when required

Supporting Events and Sr. Management visits

Responsible for submitting annual returns as per PCB norms

Maintain the logbooks, checklists and PPM schedules for all M & E installations;

Ensuring the Work permits are followed as per the guidelines

Ensure the contractors always follow the house rules and the projects are handled with minimum inconvenience to the Client

The Application Process:
Stage 1: Online application and recruiter review
Stage 2: Pre-recorded video interview
Stage 3: Live video or in person interview with hiring manager and team
Stage 4: Offer and onboarding

We’re committed to equal employment opportunity and provide application, interview and workplace adjustments and accommodations to all applicants. If you foresee any barriers, from the application process through to joining WTW, please email candidatehelpdesk@wtwco.com.

Job Info
Job Identification
202605358
Job Category
Facilities Management
Posting Date
11/03/2026
Job Schedule
Full time
Locations
7th Floor, Emaar Capital Towers-2, Gurugram, Haryana, 122002, IN