Senior Operations Manager

Location: Mumbai, India

**Job Description:**

**About Us**

At Bank of America, we are guided by a common purpose to help make financial lives better through the power of every connection. We do this by driving Responsible Growth and delivering for our clients, teammates, communities and shareholders every day.

Being a Great Place to Work and providing a culture of caring is core to how we drive Responsible Growth. We are intentional about fostering an inclusive workplace where every teammate has the opportunity to succeed, build a career and contribute to our shared success. This includes attracting and developing exceptional talent, recognizing and rewarding performance, and supporting our teammates’ physical, emotional, and financial wellness through affordable, competitive and flexible benefits.

We value the unique perspectives individuals bring from all backgrounds and career paths - whether shaped by military service, community college education, or a wide range of work and life experiences. These journeys foster resilience, leadership and innovation, strengthening our workforce and positively impact the communities we serve.

Bank of America is committed to an in-office culture that supports collaboration, engagement, and career development. Our approach includes clear in-office expectations, while providing an appropriate level of flexibility based on role-specific responsibilities and business needs.

At Bank of America, you can build a successful career with opportunities to learn, grow, and make an impact. Join us!

**Global Business Services**

Global Business Services delivers Technology and Operations capabilities to Lines of Business and Staff Support Functions of Bank of America through a centrally managed, globally integrated delivery model and globally resilient operations.

Global Business Services is recognized for flawless execution, sound risk management, operational resiliency, operational excellence and innovation.

In India, we are present in five locations and operate as BA Continuum India Private Limited (BACI), a non-banking subsidiary of Bank of America Corporation and the operating company for India operations of Global Business Services.

**Process Overview**
ARQ supports global businesses of the Bank with solutions requiring judgment application, sound business understanding and analytical perspective. The domain experience in the areas of Financial Research & Analysis, Quantitative Modeling, Risk Management and Prospecting Support provide solutions for revenue enhancement, risk mitigation and cost optimization. The division comprising of highly qualified associates operates from three locations i.e. Mumbai, GIFT City, Gurugram, Chennai and Hyderabad.

**Job Description**

As the Platform Product Manager, you will own the platform strategy, roadmap, prioritization, and delivery for GRM wide risk data aggregation and reporting solutions. You will work cross-functionally with risk, compliance, data governance, technology, and business leadership to ensure the platform meets both regulatory requirements and internal risk management needs. You will champion data quality, lineage, aggregation, controls, and automation while embedding sustainability, scalability, and auditability into platform capabilities.

**Responsibilities:**

• Define and maintain the platform vision, roadmap, and success criteria aligned to BCBS 239 principles.
• Translate regulatory expectations into actionable platform features and capabilities.
• Partner with Risk, Compliance, Technology, Data Governance, and Reporting teams to prioritize and deliver high-impact initiatives.
• Define and drive metadata management, lineage transparency, data quality monitoring, and report automation capabilities.
• Ensure the platform supports accuracy, completeness, adaptability, timeliness, and integrity of risk data.
• Collaborate with internal audit, compliance testing, and regulators on periodic reviews and assessments.
• Lead cross-functional agile squads prioritizing product backlogs, refining requirements, and overseeing product delivery.
• Develop KPI’s, platform health metrics, and risk data quality dashboards to monitor platform performance and compliance.
• Serve as the SME for BCBS 239 regulatory expectations related to data aggregation and risk reporting.

**Desired Skills:**

• 8+ years of experience in risk data management, regulatory risk reporting, or data platform product management within a bank or financial services environment.

• Deep understanding of BCBS 239 principles and their practical implementation in a large organization.

• Strong experience working with risk reporting systems, data warehouses, reporting tools, and governance frameworks.

• Familiarity with data quality frameworks, metadata management, data lineage tools, and control monitoring.

• Proven track record of defining and delivering product roadmaps for complex data management or reporting platforms.

• Strong stakeholder management and cross-functional leadership skills.

• Proficiency in Agile delivery methodologies (e.g. Scrum, SAFe).

• Excellent communication skills (written, verbal and presentation) with the ability to translate regulatory language into actionable technical requirements.

• Bachelor’s degree in business, Finance, Computer Science, Risk Management, or a related field; advanced degree preferred.

**Requirements :**

• Education: graduate from Tier I / Tier II institutes
• Experience :Minimum 8+ years

**Job Location - Mumbai/Hyderabad**

At [Bank of America](http://about.bankofamerica.com/en-us/index.html?bcen=8a6b#fbid=fzqgXJmV1Bw), we are guided by a common purpose to help make financial lives better through the power of every connection. Responsible Growth is how we run our company and how we deliver for our clients, teammates, communities and shareholders every day.

One of the keys to driving Responsible Growth is being a great place to work for our teammates around the world. We’re devoted to being a diverse and inclusive workplace for everyone. We hire individuals with a broad range of backgrounds and experiences and invest heavily in our teammates and their families by offering competitive benefits to support their physical, emotional, and financial well-being.

Bank of America believes both in the importance of working together and offering flexibility to our employees. We use a multi-faceted approach for flexibility, depending on the various roles in our organization.

Working at Bank of America will give you a great career with opportunities to learn, grow and make an impact, along with the power to make a difference. Join us!

[**Partnering Locally**](http://about.bankofamerica.com/en-us/partnering-locally.html?bcen=8a6b#fbid=fzqgXJmV1Bw)

Learn about some of the ways Bank of America is making a difference in the communities we serve.

[**Global Impact**](http://about.bankofamerica.com/en-us/global-impact.html?bcen=8a6b#fbid=fzqgXJmV1Bw)

Learn about the six areas that guide Bank of America’s efforts to help make financial lives better for customers, clients, communities and our teammates.

[**Opportunity and Inclusion**](https://about.bankofamerica.com/en/working-here/opportunity-inclusion?bcen=8a6b#fbid=fzqgXJmV1Bw)

Each employee brings unique skills, background and opinions. We see opportunity and inclusion as our platform for innovation and a key component in our success.

[**Our Values**](http://about.bankofamerica.com/en-us/our-story/our-values.html?bcen=8a6b#fbid=fzqgXJmV1Bw)

Learn about our four values that represent what we believe.