Senior Renewals Operations Analyst

Location: Bangalore; Bangalore East, Bengaluru, Karnataka, India
Department: Support

Senior Renewals Operations Analyst

Location: Bangalore
India Shift Timing: 2:00 PM- 11:00 PM

Willing to work Night shift as and when required (Quarter-ends, Month-ends etc)

About the role:The Seneior Renewal Operations Analyst will serve as the first point of contact for Renewal Sales Representatives, reporting directly to the Renewal Operations Manager. This role is critical in ensuring that all upcoming renewals from our installed base are accurately forecasted in the pipeline. The ideal candidate will provide essential support to the Renewals team, addressing system constraints and diligently managing transaction workloads to assist with renewal bookings on time.

What you’ll be doing:

1. Maintain CRM field accuracy and integrity for forecast/pipeline reports.
2. Perform regular pipeline scrubbing to ensure data accuracy and reliability.
3. Master the intake, analysis, and resolution of administrative and operational inquiries related to renewals.
4. Address any system constraints that may impact renewal processes.
5. Utilize Salesforce (SFDC) effectively, particularly for stage management and pipeline tracking.
6. Analyze deals outside of our standard framework to ensure accurate ARR calculation and allocation across business units.
7. Track manually inputted deals to ensure accuracy and consistency.
8. Refine existing policies and processes to serve Renewal Business.
9. Implement improvements to enhance overall renewal operations.
10. Knowledge on quote to order processes will be an added advantage.
11. Create and distribute monthly reports for management, including dashboards in SFDC.
12. Perform ad hoc reporting and analysis to identify and address issues, and improve business and financial performance.

Experience you’ll need:

1. 6-10 years of experience in Sales Operations, Order Management, Deal Desk, or Sales.
2. Proven experience in the Renewal Business, with an ability to navigate a high-volume, multi-transactional environment.
3. Familiarity with financial or revenue recognition principles and contracting guidelines.
4. Proficiency in Tableau, SFDC (Salesforce), CPQ, and other financial tools.
5. Exceptional written and verbal communication skills with the ability to simplify and present complex topics effectively.
6. Demonstrated ability to prioritize and manage multiple assignments efficiently and accurately.
7. Strong skills in building and maintaining metrics/reporting workstreams.

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Rubrik (NYSE: RBRK) is on a mission to secure the world’s data. With Zero Trust Data Security™, we help organizations achieve business resilience against cyberattacks, malicious insiders, and operational disruptions. Rubrik Security Cloud, powered by machine learning, secures data across enterprise, cloud, and SaaS applications. We help organizations uphold data integrity, deliver data availability that withstands adverse conditions, continuously monitor data risks and threats, and restore businesses with their data when infrastructure is attacked.

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Inclusion @ Rubrik

At Rubrik, we are dedicated to fostering a culture where people from all backgrounds are valued, feel they belong, and believe they can succeed. Our commitment to inclusion is at the heart of our mission to secure the world’s data.

Our goal is to hire and promote the best talent, regardless of background. We continually review our hiring practices to ensure fairness and strive to create an environment where every employee has equal access to opportunities for growth and excellence. We believe in empowering everyone to bring their authentic selves to work and achieve their fullest potential.

Our inclusion strategy focuses on three core areas of our business and culture:

• Our Company: We are committed to building a merit-based organization that offers equal access to growth and success for all employees globally. Your potential is limitless here.

• Our Culture: We strive to create an inclusive atmosphere where individuals from all backgrounds feel a strong sense of belonging, can thrive, and do their best work. Your contributions help us innovate and break boundaries.

• Our Communities: We are dedicated to expanding our engagement with the communities we operate in, creating opportunities for underrepresented talent and driving greater innovation for our clients. Your impact extends beyond Rubrik, contributing to safer and stronger communities.

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Rubrik is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, genetic information, protected veteran status, or any other status protected by applicable law. Rubrik provides equal employment opportunities to employees and applicants in all terms and conditions of employment, including recruiting, hiring, promotion, compensation, training, leave, and termination.

Rubrik provides reasonable accommodations to qualified applicants and employees with disabilities in accordance with applicable law. If you need an accommodation to participate in the application process or to perform your job, please contact hr@rubrik.com. Accommodations may include changes to the application process, documents in an alternate format, a sign language interpreter, or specialized equipment.

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