Senior Salesforce Administrator

Location: Chennai, TN, India
Department: Customer Service

Job Description

We are looking for a talented (Senior Salesforce Administrator) to join our growing global team at Sectigo.

The Senior Salesforce Administrator manages all assigned aspects of the Salesforce environment at Sectigo. This position is responsible for guiding the ongoing development, improving processes, promoting adoption of the platform, and performing the execution on the day-to-day configuration, support, maintenance, and improvement of our Salesforce platform. This individual primarily focuses on a list of assigned regions, as well as interacting with and supports users globally besides collaborating with other Salesforce administrators on the team. This individual works closely with functional leaders, organizational units, and subject matter experts to identify, develop, and deploy new business processes for the sales, marketing, and support departments. This role is a part administrator and heavily supports users on CPQ from assisting with quote creation and working with product management to set up price books/product bundles/approval flows.

Here are the core functions, responsibilities, and expectations for this role: 

• Serve as system administrator for the Salesforce.com environment and provide day-to-day end-user support for 300+ Salesforce users.
• Maintain and support CPQ, collaborating with sales leaders, product, legal, and finance teams.
• Assist with rolling out CPQ to other sales divisions of the company.
• Handle all basic administrative functions including user account maintenance, reports and dashboards, workflows and other routine tasks.
• Improve process around cases for support department to ensure appropriate inputs available for correct routing to agents and essential metadata captured for metrics reporting.
• Complete regular internal system audits and prepare for upgrades.
• Manage Salesforce.com data feeds and other integrations (HubSpot, ZoomInfo, Jira, Jitterbit, etc.).
• Identify, diagnose, and resolve technical problems and track problems appropriately.
• Monitor application storage usage and archive data as needed, maintain data security and integrity.
• Create and customize standard and custom objects, fields (including formula fields), page layouts, security rules, sharing rules, and validation rules.
• Build framework for user profiles, roles, permission sets, assignment rules, and license types.
• Monitor and improve data quality, integrity, and user adoption.
• Work with our institutional management team to establish suitable processes to support administrative, development, and change management activities.
• Leverage expertise to collaborate on best practices/standards supporting platform adoption and the full application lifecycle (design, development, change control, UAT, deployment and support).
• Document current and future state processes and develop functional specifications.
• Promote data integrity, data governance, and compliance. Performs special assignments as requested by departments.
• Assist with building test plans and scenarios to support QA/ UAT efforts.
• Perform data loads and data quality reviews. Hands-on experience with tools like Data Loader.
• Ability to develop and maintain SFDC Visual Force pages, Apex classes, triggers & lightning components a plus.
• Develop end-user training documentation and provide user training for new releases.
• Assist in training new users and grow the Salesforce.com skill set across the organization.
• Other duties as assigned and related to the nature of this role and company initiatives.

More information about this role:

• This is a full-time and in-office position, reporting to our Chennai office 5 days a week.
• This is an individual contributor role, reporting to our Manager, Salesforce.
• The targeted compensation package for this role is between INR 12,50,000 and INR 13,50,000

Qualifications

Education:

• Bachelors from an accredited college or university is strongly preferred

Experience:

• Salesforce Admin and CPQ specialist certificates are strongly preferred.
• Minimum 5 years of experience as a Salesforce administrator/developer.

Ideal Candidate Profiles, Talents, and Desired Qualifications:

• Proven Salesforce subject matter expert with experience creating reports, optimizing processes, training, and managing dashboards.
• Strong experience with CPQ covering implementation, maintenance of price books, products, and quote/order form templates, and providing training and support for sales teams in building quotes.
• Maintain high standards of data quality for Salesforce records, ensuring accuracy and consistency.
• Ability to customize and configure Salesforce Communities to meet business requirements, including branding, page layouts, and user permissions, is a plus.
• Experience with Cases and understanding of their workflows and accessibility rules.
• Demonstrated ability to meet deadlines, handle and prioritize simultaneous requests, and manage laterally and upwards.
• Creative and analytical thinker with strong problem-solving skills.
• Must demonstrate exceptional verbal and written communication skills at all levels of the organization.
• Ability to assess the impact of new requirements on Salesforce.com and all upstream and downstream applications, systems, and processes.
• Excellent planning, organization, attention to detail and time management skills including the ability to support and prioritize multiple projects.
• Strong interpersonal skills, experienced building strong cross-functional working relationships.
• Strong business acumen and understanding of marketing and sales processes on experience.
• Strong computer aptitude and proficiency in MS Office applications is a must.
• Ability to work in a global, fast-paced environment.

Additional Information

Sectigo is an Equal Opportunity Employer.

At Sectigo, we are committed to providing equal opportunities throughout your career. We hire and promote the most qualified individuals based on their skills, experience, job requirements, and business needs. We do not discriminate on the basis of race, color, religion, age, sex, national origin, disability, pregnancy, genetic information, veteran status, sexual orientation, gender identity, or any other characteristic protected by applicable laws in the countries where we operate.

Our “One Sectigo” culture fosters a strong sense of belonging and supports a respectful, inclusive workplace free from discrimination and harassment.

Use of Artificial Intelligence (AI) in Our Hiring Process at Sectigo:

To enhance your experience, Sectigo may use Artificial Intelligence (AI) tools during the recruitment process. We are committed to using AI responsibly and transparently, ensuring fairness, accuracy, and human oversight at every stage.

Global team. Global reach. Global impact.

At Sectigo, we believe doing good is good business. Our strength and our success come from our team of passionate, engaged individuals who make a difference, both locally and globally. Our commitment to engagement is rooted in an unconditionally inclusive workforce, embodying our unique perspectives, heritages, and backgrounds, all as diverse as the experiences of each Sectigo employee. Importantly, we strive to be recognized not only as the CLM leader but also for our intentional efforts to promote employees into the roles that most challenge and excite them, into experiences that allow them to grow their interests as we grow the business. We are committed to bringing a little bit of fun and a whole lot of happiness into everything we do so that our work – and our team members – reflect the positive outcomes we deliver to our customers every day.  

Company Description

Sectigo is the most innovative provider of certificate lifecycle management (CLM), delivering solutions that help the world’s largest brands simplify how digital trust is managed and scaled. Sectigo’s automated, cloud-native CLM platform issues and manages digital certificates across enterprise environments, enabling organizations to reduce complexity, accelerate time to value, and strengthen security across environments. Sectigo is one of the largest, longest-standing, and most reputable CAs with more than 700,000 customers, including 65% of the Fortune 500. Sectigo holds six combined active leadership seats in the CA/Browser Forum and ETSI and brings two decades of delivering unparalleled digital trust.

Simplicity at Scale.

How we show up with each other and our customers every day is just as important, and we win as #OneSectigo by living out our core values - Support, Excellence, Communication, Teamwork, Integrity, Growth and Openness. We are committed to investing in our diverse teams where everyone understands their role and how they support our strategic goals, we drive operational excellence through scale and efficiency, and we strive to delight our customers and become the market leader in our industry. If you aspire to join a driven team that holds each other accountable to meeting our lofty goals and you’d like to be part of our growth story in delivering a market leading user experience, we’d like to talk to you.