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Location: Hyderabad, India
About the job
Our Team:
This position is part of the Service Excellence, a transversal organization into Sanofi Business Operations. Service Excellence designs, implements, and maintains scalable, efficient, and user-centric Enterprise Service Management (ESM) capabilities that connect Sanofi employees and partners with operations through standardized frameworks and solutions
The Senior ServiceNow Developer serves as the technical owner of ServiceNow platform development, ensuring optimal implementation of solutions across service management processes . This role is responsible for designing, developing, and continuously improving ServiceNow applications to drive business value throughout the service lifecycle. The Senior Developer manages complex technical implementations while leading strategic development initiatives that require sophisticated coding and platform transformation.
Main responsibilities:
ServiceNow Platform Development
Design and implement ServiceNow solutions in collaboration with DIGITAL teams, in alignment with Service Designers and Business Analysts
Take accountability for code quality, performance, and adherence to development standards
Develop and maintain applications, workflows, and integrations within the ServiceNow platform
Establish technical roadmaps that support business objectives and enhance service delivery capabilities
Solution Architecture and Implementation
Guide development teams and business analysts on optimal technical approaches and provide expert implementation support
Ensure coding best practices are followed in every sprint/delivery
Create and maintain comprehensive technical documentation for developed applications and processes
Coordinate with third-party vendors to manage technical activities and ensure timely completion
Drive continuous improvement of implemented solutions based on performance metrics and user feedback
Technical Leadership
Lead or contribute to strategic development projects requiring complex coding and platform customization
Coordinate activities with cross-functional team members to drive project completion and technical excellence
Establish and maintain development standards, methodologies, and governance
Identify and mitigate technical risks through proactive planning and code reviews
Stakeholder Management and Technical Advocacy
Translate business requirements into technical specifications and solutions
Build partnerships across the organization to champion effective technical approaches
Facilitate technical workshops and collaborative sessions to align stakeholders on solution architecture
Mentor and guide junior developers, providing technical leadership and support
Innovation and Continuous Improvement
Identify emerging ServiceNow capabilities and technologies that could benefit the organization
Recommend process and technology improvements based on platform capabilities and industry best practices
Implement measurement frameworks to evaluate solution effectiveness
Drive adoption of new capabilities through technical enablement and knowledge sharing
About you
Experience
5+ years of experience in ServiceNow development and customization
Proven track record in implementing and managing ServiceNow solutions in enterprise environments
Experience with ServiceNow modules including CSM, SPM and HRSD platform capabilities
Background in service management with focus on technical solution delivery
Experience in a global, cross-functional environment
ServiceNow certifications preferred (Administrator, Developer, Implementation Specialist)
Soft skills
Well-organized with ability to structure, prioritize, and meet deadlines
Excellent communication skills with ability to explain technical concepts at different organizational levels
Hands-on approach to problem-solving and solution implementation
Effective business partnering and customer relationship management
Strategic thinking with ability to connect technical solutions to business outcomes
Technical skills
Advanced in ServiceNow platform development (JavaScript, business rules, UI policies, client scripts)
Advanced in ServiceNow administration and configuration (CSM, SPM, HRSD modules)
Advanced in integration technologies (REST, SOAP, MID Server)
Advanced in workflow design and implementation
Advanced in data privacy principles and security best practices
Intermediate in designing, developing, and maintaining ServiceNow Employee Self Service (ESS) and Service Portal solutions
Intermediate in developing and customizing Service Portal widgets using AngularJS, HTML, CSS, Bootstrap, and JavaScript
Intermediate in configuring and maintaining Employee Center / Service Portal knowledge management capabilities
Working knowledge of ITIL, Agile, and Continuous Improvement frameworks
Understanding of data modelling and database design techniques
Languages: English (fluent)
Pursue Progress, discover Extraordinary
Better is out there. Better medications, better outcomes, better science. But progress doesn’t happen without people – people from different backgrounds, in different locations, doing different roles, all united by one thing: a desire to make miracles happen. So, let’s be those people.
At Sanofi, we provide equal opportunities to all regardless of race, colour, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, or gender identity.
Watch our ALL IN video and check out our Diversity Equity and Inclusion actions at sanofi.com !
Job data: Headcount Labs (headcountlabs.com), ODbL 1.0. The job description belongs to the employer. Location data © OpenStreetMap contributors and Overture Maps.
Most IT Jobs posts in Hyderabad ask for 3–6 years of experience (44% of 992 that say).
From live job posts on CoreHRx, updated 4 Nov 2026. Skill figures count posts that list their skills; salary figures only posts that show a salary.
The post does not state the pay. As an estimate, comparable posts on CoreHRx advertise ₹10L – ₹21L a year (typical for IT Jobs in Hyderabad, 73 posts).
The post asks for 5 Yrs experience.
In Hyderabad.
It is a full time job.
You apply on Sanofi's website. CoreHRx takes you there after you sign in.
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