Senior Solutions Engineer

About The Role:

As a Senior Solutions Engineer, you will act as the crucial link between technical development teams and business stakeholders, ensuring the successful delivery of customized financial technology solutions. You will play a key role in supporting developers integrating with PhonePe products, ensuring their success. This role demands a combination of technical expertise, strategic business understanding, and problem-solving abilities to deliver solutions that meet client requirements, adhere to regulatory standards, and align with the organization’s objectives.

At PhonePe, we view the developer experience as a cornerstone of the overall merchant experience. When we excel in our role, merchants can seamlessly launch and expand their businesses on PhonePe, whether they are integrating payments for the first time or developing sophisticated payment systems.

Developers love PhonePe for the simplicity of our APIs, the clarity of our documentation, and our commitment to delivering an exceptional developer experience. The Solutions Engineering team plays a pivotal role in supporting developers and advocating for developer experience as a key element of the overall merchant experience.

Responsibilities:

• Understand client requirements and design customized solutions leveraging PhonePe products and services.

• Conduct feasibility studies and recommend appropriate products, solutions, and frameworks.

• Develop a deep understanding of the product suite.

• Manage merchant accounts during the integration phase

• Take ownership of reported customer issues and ensure resolution.

• Participate in meetings/con calls with merchants' tech/business teams.

• Define and deliver a comprehensive developer experience for developers integrating PhonePe

• Develop relationships across the entire organization at PhonePe to influence others in aiming for the best developer experience possible

• Define, implement, and monitor key metrics that ensure the future sustainability and quality of the developer experiences

• Define, document, and implement processes for integration to ensure compliance and standardization across stakeholders

• Improve API integrations by studying current market practices

• Responsible for on-time delivery and overall quality of deliverables

• Working closely with product managers on common goals to achieve best in the class developer and merchant experience for our merchants.