Provide Remote End-user technical support including installation for hardware / software & peripherals
Provide support/guidance to end-users related to O365 applications
Ensure the required IT Security and patch levels are met and maintained pertaining to SCCM / anti-Virus & Web Filtering on Servers & PC’s.
Provide support for mobile devices including iOS and Android based phones and tablets
Triage and resolve MFA related issues, ensure users are enabled for MFA as appropriate
Troubleshoot & resolve hardware issues relating to infrastructure and client equipment, wherever applicable
Use of monitoring tools to proactively identify and respond to issues with the infrastructure, including but not limited to a) Servers b) Backups c) Network devices d) Bandwidth utilization e) Network performance/availability
Qualifications
Technical Skills
Knowledge of Autopilot, MDM etc. Knowledge of device deployment and management solutions
Office365 (including but not limited to office apps, Teams, ODFB, Power BI)
EndPoint (Systems & Mobile Phones) Technical trouble shooting and problem-solving skills
IT Security Tools: Familiarity with various security tools and best practices
Active Directory: Experience with managing and troubleshooting Active Directory
Non-Technical Skills
Oral & Written communication skills to effectively communicate with end-users in clear, understandable and concise non-technical terms
Ability to write technical documentation
Flexible/adaptable
Customer Service Focused
Professional Experience
At least 3 years’ experience in a related role
Certifications (Good to have)
Microsoft certification – MCSE, MTA etc.
A+ or equivalent Understanding of computer and server hardware
ITIL
ServiceNow or other cloud-based Help Desk system
Use of remote troubleshooting tools e.g., Zoho
Azure Basics
Additional Information
Disclaimer
The information about this job description given above has been designed to indicate the general nature and level of work performed by employees within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities and qualifications required of employees assigned to this job.
Company Description
Enviri Corporation is a market-leading, global provider of environmental solutions for industrial, retail and medical waste streams, and innovative equipment and technology for the rail sector. We have an unrivalled breadth of experience across the globe and an impressive reputation stretching back more than a century. Based in Philadelphia, PA, with more than 13,000 employees and the company operates in more than 30 countries.
About Enviri GSC
Enviri GSC handles a wide range of services, finance and accounting shared services, global HR shared services, providing IT Service and helpdesk support and market research support to Harsco globally. We are Operating since 2008 & Serving 30+ Countries
Most Customer Services Jobs posts in Hyderabad ask for 1–3 years of experience (48% of 27 that say).
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Jobs asking for Customer Service in Hyderabad also ask for
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From live job posts on CoreHRx, updated 1 Nov 2026. Skill figures count posts that list their skills; salary figures only posts that show a salary.
Questions about this job
What is the salary for this Service Desk Analyst - II job?
The post does not state the pay. As an estimate, comparable posts on CoreHRx advertise ₹3.2L – ₹8.5L a year (typical for Customer Services Jobs in India, 48 posts).
How much experience does this job need?
The post asks for 3 Yrs experience.
Where is this job based?
In Hyderabad.
What kind of job is this?
It is a full time job.
How do I apply?
You apply on Enviri Corporation's website. CoreHRx takes you there after you sign in.
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