Service Desk Engineer

Location: Bangalore, India

**Overview**

At **PM Group**, our vision is to create a world where science and technology transform lives. Powered by exceptional people, digital innovation, and technical excellence, we deliver next-generation facilities that our clients rely on and society depends on.

With over **50 years of experience** and a team of **4,000+ professionals** across Europe, the UK, Asia, and the USA, we specialise in the design, construction, and commissioning of high-tech facilities for the world’s leading pharmaceutical, data centre, food, medical technology, advanced manufacturing, and energy companies.

### **The Opportunity**

Due to our continued success in securing large-scale and complex projects, we are now looking for an experienced **Service Desk Engineer** to join our growing Bangalore office.

This opportunity comes at an exciting time for our India business. We have proudly reached a milestone of **200 talented professionals** in Bangalore — a testament to our sustained growth, strong leadership, and the collaborative spirit that defines our multi-discipline teams.

Since establishing our presence in India in 2010, the Bangalore office has evolved into a centre of excellence, supporting major international Life Sciences projects through integrated, multi-office execution. Our success reflects not just expansion in numbers, but the strength of our culture, innovation mindset, and commitment to delivering engineering excellence.

As Anandhi Sathyamurthy, Managing Director – India, rightly says:
*“This milestone reflects the power of our teamwork and the bright future we’re building together.”*

If you are passionate about delivering complex engineering solutions and want to be part of a high-performing, globally connected team, we would love to hear from you

**Responsibilities**

**ESSENTIAL JOB FUNCTIONS**:

• Helpdesk support Analyst will provide technical and troubleshooting assistance remotely, related to computer hardware and software, Mobile devices and other tech tools and products.
• Candidate who good in English communication and be able to translate their technical knowledge into actionable direction.
• Should be able to support end user and use remote administration tool.

• Create a positive customer support experience and build strong relationships thru deep problem understanding
• Ensuring timely resolution or escalation, communicating promptly on progress and handing customers with a professional attitude
• Identify research and resolves incidents and requests regarding use of application software or hardware.
• Logs and tracks incidents and requests from identification through resolution. Follows up with other support staff involved in resolution to ensure incidents are resolved, requests are filled and the customer communication is complete.
• Documents resolutions and updates self-help and staff knowledge bases.
• Works with members of the desktop/network teams and other workgroups within the organization on projects and initiatives as needed.
• Ability to manage Active Directory users, groups, and computer accounts.
• Ability to perform desktop and laptop builds and rebuild from OS, networking and application installations.
• Strong commitment to end user support.

**Qualifications**

**Working Hours:**

Work will be in rotation shifts. Early morning shift and night shifts. (Morning shifts starts at 5 AM,)

On call support during weekends and public holidays

• Demonstrates ability and desire to learn corporate, division and location-specific applications, technology, and terminology
• Proven ability to learn support processes and techniques
• Prior experience supporting users in use of application software in a friendly and professional manner
• Competency in MS Office Suite
• Strong problem-solving skills
• Must be able to function in a team atmosphere
• Must be dependable and have ability to adapt to a continuously changing environment
• Strong interpersonal, oral and written communication skills

**Desired Education and/or Experience**

• 2 to 4 years’ work experience
• Technical degree

**Hands on experience and knowledge of the following:**

• MS Office Suite, Office 365
• Windows Operating systems
• Basic: Citrix and VDI concepts (Basic)
• Basic networking knowledge and protocols (IP addressing, DNS, DHCP)
• IE, Firefox and Chrome
• Remote access – VPN (Basic)
• Install and support of PC hardware and peripherals
• Basic - Smartphones and hand held tablets
• Interpreting logging scripts (cmd, vbs, kix PowerShell)
• Active Directory.(User creation, User m)

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