ServiceNow Administrator

Location: India

**About Our Company**

Ameriprise India LLP has been providing client based financial solutions to help clients plan and achieve their financial objectives for 20 years. We are part of Ameriprise Financial Inc., a US financial planning company headquartered in Minneapolis with a global presence and diversified financial services leader with more than $1.5 trillion in assets under management, administration and advisement as of year-end 2024. The firm’s focus areas include Asset Management and Advice, Retirement Planning and Insurance Protection.

Be part of an inclusive, collaborative culture that rewards you for your contributions, and work with other talented individuals who share your passion for doing great work. You’ll also have plenty of opportunities to make your mark at the office and a difference in your community. So, if you're talented, driven and want to work for a strong, ethical company that cares, take the next step and create a career at Ameriprise India LLP.

**Job Description**

ServiceNow Administrator responsible for configuring, administering, and supporting the ServiceNow platform across ITSM modules including Incident, Problem, Change, CMDB, and Asset Management. Manage user administration, integrations, data migrations, deployments, and platform upgrades while monitoring system performance, resolving incidents, and partnering with business teams to drive process automation and continuous service improvements.

## Key Responsibilities

Technical Expertise:

• Experienced in User Administration, User Interface Level Integration & MID Server Integration
• Knowledge of Import Sets for data loading from external file or database to the service-now.com
• Continuously monitor application performance and vendor recommended patches & upgrades.
• Partner with the business on exploring new opportunities to automate the operations processes.
• Experience on ITIL Process consulting and/or implementation.
• Experience on following ServiceNow modules – Incident Management, Problem Management, Change Management, Service Level Management, CMDB, Knowledge Management, Asset Management and CMS
• Experience on basic Java scripting.
• Experience in handling service now incident and request queue.
• Experience in clone & deployment in ServiceNow.
• Experience in documentation and review activities.
• Experience in complex data migration.

**Required Qualifications**

• Bachelor's degree or equivalent work experience with 2+ years of experience as an operations engineer
• 1.5 - 4 years of configuration and administration experience in an enterprise environment
• Development/Operations/Administration experience with ServiceNow platform.
• ServiceNow implementation experience in ITSM modules (Incident, Problem, Change, CMDB & Asset).
• ServiceNow Certified Application Admin

Location: Noida (preferred) /Gurugram

Timings: 2 PM till 10:30 PM

Cab Facility provided: Yes.

**In-Office Collaboration**

We are a client-centric, relationship-based business. Working together, in-person, is foundational to how we achieve results. By fostering a culture of face-to-face collaboration, idea sharing, productivity and personal connection, we deliver for our stakeholders — clients, advisors, employees and shareholders. Our employees work in the office at least three (3) days per week, with flexibility to work from home two (2) days per week. Some roles may require additional in-office time or different in-office expectations, and specific requirements will be discussed during the hiring process

**Full-Time/Part-Time**

Full time

**Timings**

(2:00p-10:30p)

**India Business Unit**

AWMPO AWMP&S President's Office

**Job Family Group**

Technology

*Ameriprise India LLP is an equal opportunity employer. We consider all qualified applicants without regard to race, color, religion, sex, genetic information, age, sexual orientation, gender identity, disability, military status, veteran status, marital status, pregnancy, family status or any other basis prohibited by law.*

*We are committed to fostering an inclusive and accessible recruitment process for individuals with disabilities. If you require a reasonable accommodation to participate in the application or interview process, speak to your recruiter to discuss how we can support you.*

Since 1894, Ameriprise Financial has helped people feel more confident about their financial future. Guided by strong values and a deep commitment to clients, we've remained a trusted leader in financial planning and advice for more than 130 years.

Through our businesses, **Ameriprise Financial, Columbia Threadneedle Investments and RiverSource Insurance & Annuities**, we deliver advice, investment and protection solutions designed for long-term success. While each business brings distinct capabilities and expertise, all are united by our unwavering focus on clients and a strong financial foundation.

For you, that means the opportunity to build a meaningful career in a high-performing, collaborative culture where your expertise can grow, your contributions are valued and your work can make a real impact.

As a global financial services company with three complementary businesses, the breadth of our capabilities sets us apart. It also creates unique opportunities for employees to learn, collaborate and grow their careers:

• **Ameriprise Financial**: Financial planning, advice and wealth management.

• **Columbia Threadneedle Investments**: Global asset management serving individual, institutional and corporate clients.

• **RiverSource Insurance & Annuities**: Products and solutions designed to help clients protect and grow their wealth.

Explore opportunities within each business and region below.

• [Ameriprise US | Careers](https://www.ameriprise.com/careers)

• [Ameriprise India | Careers](https://www.ameriprise.com/careers/india-jobs)

• [Columbia Threadneedle Investments US | Careers](https://www.columbiathreadneedleus.com/investorspa/about/careers)

• [Columbia Threadneedle Investments EMEA APAC | Careers](https://www.columbiathreadneedle.com/en/gb/intermediary/careers/)

• [RiverSource | Careers](https://www.riversource.com/your-career-at-riversource)

**Can I check the status of my application?**

Yes, you can check the status of your submitted application. To do so, you will need to log into the [Candidate Homepage](https://ameriprise.wd5.myworkdayjobs.com/Ameriprise) with your username and password.

**What information is required to apply for a job?**

Requirements vary by position, state and/or region. Be prepared to provide work history, resume, and contact information at a minimum.