ServiceNow Developer - ITSM

ServiceNow Developer – ITSM

Experience: 3–5 Years
Location: Mumbai / Pune
Employment Type: Full-Time

Job Summary

We are looking for a skilled ServiceNow ITSM Developer with hands-on experience in developing, configuring, and implementing ServiceNow IT Service Management solutions. The candidate should have strong knowledge of ITSM modules, ServiceNow scripting, workflows, and integrations, along with a valid ServiceNow Certified System Administrator (CSA) certification.

Key Responsibilities

• Develop, configure, and customize ServiceNow ITSM applications based on business requirements.
• Work on ITSM modules, including Incident Management, Problem Management, Change Management, Request Management, Service Catalog, and Knowledge Management.
• Configure Business Rules, Client Scripts, Script Includes, UI Policies, UI Actions, and Access Control Lists (ACLs).
• Develop and maintain workflows and automation using Flow Designer and Workflow Editor, where applicable.
• Configure Service Catalog items, catalog variables, record producers, and request workflows.
• Develop and maintain integrations using REST/SOAP APIs and IntegrationHub.
• Work on ServiceNow forms, tables, notifications, reports, dashboards, and application configurations.
• Troubleshoot technical issues, perform root cause analysis, and implement fixes and enhancements.
• Follow ServiceNow development best practices, coding standards, and update set management processes.
• Collaborate with business analysts, functional consultants, and stakeholders to translate requirements into technical solutions.
• Support testing, deployment, upgrades, and ongoing maintenance of ServiceNow applications.

Requirements

Required Skills

• 3–5 years of hands-on experience in ServiceNow development, with a strong focus on ITSM.
• Strong knowledge of ServiceNow ITSM modules, including Incident, Problem, Change, Request, and Service Catalog.
• Good hands-on experience with JavaScript and ServiceNow scripting.
• Experience with Business Rules, Client Scripts, Script Includes, UI Policies, UI Actions, and ACLs.
• Knowledge of Flow Designer, workflows, notifications, and Service Catalog configuration.
• Experience with REST/SOAP integrations and ServiceNow APIs.
• Understanding of ServiceNow platform architecture, tables, forms, roles, and access controls.
• Knowledge of update sets, application deployment, testing, and troubleshooting.
• Strong analytical, communication, and problem-solving skills.

Certification & Qualification

• ServiceNow Certified System Administrator (CSA) certification is mandatory.
• A bachelor’s degree in computer science, Information Technology, or a related field is preferred.
• Additional ServiceNow certifications, such as CAD or CIS-ITSM, are an added advantage.