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Sr. ServiceNow Developer

dotSolved System Inc.

Full time On-site
Experience
8 years
Location
Hyderabad
Work mode
On-site
Posted Today

Job description

Position: Sr. ServiceNow Developer
Location: Hyderabad/Bangalore/Chennai/Pune/Gurgaon/Mumbai - Hybrid
Shift Timing: 3.00AM - 12.00PM PST (US Pacific Time)

Job Description:
  • Must have 8+ years of experience in ServiceNow modules, with Human Resource Service Delivery (HRSD), CSM, and IT Service Management (ITSM)
  • Must have done multiple end-to-end, full life cycle implementations of modules CSM, ITSM, HRSD
  • Support ServiceNow Application Users
  • ServiceNow system support including Production and Sandbox environments
  • Covers modules: Case, HR Case, Incident, Problem, Change, and Knowledge
  • ITSM, CSM, HRSD, Portal, Automation
  • Reports and Dashboard
  • Experience with Inbound and Outbound integrations with ServiceNow. Move integrations from the custom API call to the integration hub.
  • ServiceNow Release upgrade testing
  • ServiceNow Application security administration
  • User training for users to perform their day-to-day jobs by explaining ServiceNow standard practices
  • Strong hands-on ServiceNow ITSM experience, including scripting, configuration, and production support.
  • Good experience with ServiceNow integrations, especially with external tools such as Jira and PagerDuty.
  • Hands-on experience with CMDB and Discovery.
  • Strong experience with JavaScript / ServiceNow scripting, Business Rules, Script Includes, Client Scripts, UI Policies, Flow Designer, and related automation.
  • Ability to design, build, troubleshoot, and support REST/SOAP/API-based integrations.
  • Experience handling integration failures, data sync issues, authentication/connectivity issues, and production incidents.
  • Strong understanding of ITSM processes such as Incident, Problem, Change, Request, and Service Catalog.
  • Experience supporting enterprise ServiceNow environments with minimal supervision.
  • Strong troubleshooting and problem-solving skills.
  • Good communication skills and ability to work directly with business and technical stakeholders.
  • Should be comfortable taking ownership of the existing integration landscape and upcoming Jira and PagerDuty integration work.


Tags

IT JobsInformation TechnologySoftware DevelopmentSenior Level

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