ServiceNow Tester

Position Description:

ServiceNow Tester

Position Description
Role: Service Now Tester
Exp:6-12yr
Location: Hyderabad

Job Description

Assures release quality before go-live. One generic profile covers all six towers — ITOM is the only squad where a specific literacy add-on is genuinely useful, not a full named specialism.

Key Responsibilities:
• Design test plans and test cases against acceptance criteria
• Author and maintain ServiceNow ATF automation
• Coordinate regression testing and UAT
• Triage and manage defects through to resolution
• Maintain test evidence for audit and acceptance sign-off
• Feed quality risks and patterns back into squad retrospectives
Required\Mandatory Skills & Experience:
• ServiceNow ATF experience
• Test management tooling experience
• Balance of manual and automated testing skills
• Ability to write clear, evidence-based defect reports

Desired \Good to have Skills:
• Basic infrastructure/network literacy — useful to sanity-check ITOM Discovery and Service Mapping results, not just UI-level ATF flows

• Experience testing AI-assisted or agentic workflows, including exception and failure-path scenarios

#LI-PS18

Skills:

• Quality assurance
• Test automation
• Agile
• Agile Testing
• ServiceNow

What you can expect from us:

Together, as owners, let’s turn meaningful insights into action.

Life at CGI is rooted in ownership, teamwork, respect and belonging. Here, you’ll reach your full potential because…

You are invited to be an owner from day 1 as we work together to bring our Dream to life. That’s why we call ourselves CGI Partners rather than employees. We benefit from our collective success and actively shape our company’s strategy and direction.

Your work creates value. You’ll develop innovative solutions and build relationships with teammates and clients while accessing global capabilities to scale your ideas, embrace new opportunities, and benefit from expansive industry and technology expertise.

You’ll shape your career by joining a company built to grow and last. You’ll be supported by leaders who care about your health and well-being and provide you with opportunities to deepen your skills and broaden your horizons.

That same commitment to fairness extends to how we use technology. To support our recruitment team, AI tools may be used to help assess applications though they never replace human judgement. All hiring decisions remain entirely in the hands of our recruitment professionals.

Come join our team—one of the largest IT and business consulting services firms in the world.