Location: India
Department: Customer Success
This position is listed on behalf of a partner company, who manages all applications and next steps. Our partner is looking for a Siebel Support – Tier 2 CTR based in India.
We are seeking an experienced Siebel Support Engineer to provide reliable production support and continuous improvement for enterprise Oracle Siebel CRM applications. In this role, you will troubleshoot complex application issues, manage incidents, and ensure critical business operations run smoothly across multiple functional domains. You will work with technologies such as Oracle Siebel CRM, SQL, EAI/EIM, web services, and shell scripting while collaborating with technical teams and business stakeholders. The position combines hands-on technical troubleshooting with application development, platform enhancements, and integration support. You will contribute to improving system stability, reducing recurring incidents, and optimizing operational efficiency. This is an opportunity to join a collaborative, globally distributed technology team supporting enterprise applications in a dynamic environment.
Accountabilities:
- Production Support and Incident Management: Provide L2/L3 production support for Oracle Siebel CRM/POS applications, managing incidents across business domains such as Order Management, Payments, Fulfillment, and Customer Service.
- Troubleshooting and Root Cause Analysis: Investigate complex application and operational issues, identify underlying causes, implement corrective actions, and deliver timely resolutions in accordance with established SLAs.
- Siebel Application Maintenance: Monitor application health, workflows, business services, integrations, and batch processes to ensure platform availability, reliability, and performance.
- Platform Enhancements: Support Siebel DevOps initiatives and implement application improvements, including address standardization, NCOA/DNC process optimization, and automation capabilities.
- Integration Management: Develop, maintain, and troubleshoot integrations between Siebel CRM and enterprise applications, eCommerce platforms, POS solutions, and other business systems using EAI/EIM and SOAP/REST web services.
- Database and Data Investigation: Perform SQL-based investigations, analyze data inconsistencies, and support Oracle database-related troubleshooting and resolution activities.
- Release and Deployment Support: Participate in application releases, deployments, testing, and production validation to ensure successful implementation of changes.
- Business Process Support: Develop an understanding of business processes across Order Management, Payments, Fulfillment, and Customer Service to provide effective technical solutions.
- Stakeholder Collaboration: Work closely with technical project managers, business stakeholders, service desk teams, infrastructure specialists, vendors, and development teams to resolve issues and improve platform capabilities.
- Continuous Improvement: Identify recurring incidents, recommend preventive measures, streamline operational processes, and contribute to improved application performance and service delivery.
- Documentation and Knowledge Sharing: Maintain technical documentation, operational procedures, knowledge articles, and incident records to support efficient service management and knowledge transfer.
Requirements:
- Professional Experience: At least 5 years of hands-on experience supporting, developing, or maintaining Oracle Siebel CRM applications in a production environment.
- Oracle Siebel Expertise: Strong understanding of Oracle Siebel architecture, configuration, business processes, and core functionalities.
- Siebel Development: Practical experience with Siebel configuration, workflows, business components, business services, EAI, and EIM.
- Technical Troubleshooting: Proven ability to investigate and resolve complex application issues, perform root cause analysis, and manage production incidents.
- SQL and Database Skills: Strong SQL knowledge and experience investigating Oracle database issues, validating data, and troubleshooting data-related inconsistencies.
- Integration Technologies: Experience developing and troubleshooting enterprise integrations, web services, and APIs, including SOAP and REST.
- Development Tools: Familiarity with Siebel development tools, shell scripting, and related application support technologies.
- IT Service Management: Experience working with incident, problem, and change management processes, including adherence to service-level agreements.
- Business Process Understanding: Ability to quickly learn and support business workflows across Order Management, Payments, Fulfillment, Customer Service, and related operational domains.
- Analytical and Problem-Solving Skills: Strong diagnostic capabilities, attention to detail, and the ability to identify effective solutions for complex technical challenges.
- Communication and Collaboration: Excellent written and verbal communication skills, with the ability to work effectively with technical teams, project managers, and business stakeholders.
- Ownership and Adaptability: Ability to manage multiple priorities, work independently, take responsibility for technical deliverables, and contribute to continuous service improvement.
- Education: A degree in any discipline is acceptable.
Benefits:
- Full-time employment opportunity.
- Remote working arrangement for candidates based in India.
- Opportunity to work with enterprise-scale Oracle technologies and business-critical applications.
- Exposure to a broad range of technical areas, including Siebel CRM, Oracle databases, integrations, and enterprise application development.
- Collaboration with an international team of more than 100 professionals across India, the United States, and Colombia.
- Opportunity to contribute to a growing enterprise applications and cloud ERP practice.
- Professional development through hands-on technical challenges and exposure to complex enterprise environments.
- Collaborative working culture emphasizing customer service, teamwork, accountability, and continuous improvement.
How Jobgether works:
We use an AI-powered matching process to ensure your application is reviewed quickly, objectively, and fairly against the role's core requirements. Our system identifies the top-fitting candidates, and this shortlist is then shared directly with the hiring company. The final decision and next steps (interviews, assessments) are managed by their internal team.
We appreciate your interest and wish you the best!
Why Apply Through Jobgether?
Data Privacy Notice: By submitting your application, you acknowledge that Jobgether will process your personal data to evaluate your candidacy and share relevant information with the hiring employer. This processing is based on legitimate interest and pre-contractual measures under applicable data protection laws (including GDPR). You may exercise your rights (access, rectification, erasure, objection) at any time.
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