Sky Service Distribution - RM - Sky Channel-Contact Centre Inbound - Noida

Location: Noida, India

Job Description

Attend inbound customer calls related to Retail Liabilities, ensuring prompt and satisfactory resolution of queries and service requests. Identify and convert opportunities for cross-selling banking products during customer interactions. Deliver quality communication and customer service within defined productivity and service benchmarks. Ensure customer delight by providing consistent service experiences and timely resolution of issues. Complete daily logs and meet end-of-day targets as specified by the process. Adhere to Information Security norms and quality process standards. Stay updated with any process changes and ensure compliance. Actively implement feedback from Team Leaders, Team Coaches, or Quality teams to improve performance and service delivery.

Educational Qualification: Graduate
Experience: Preferably 1–2 years, with at least 6 months in a customer service role; understanding of the call center industry is an advantage
Skills & Attributes:
Excellent verbal and written communication skills
Good listening skills and strong interpersonal abilities
Flexible to work in a 24/7 environment (For females: 7 AM to 8 PM), including Sundays and holidays
Willing to work scattered 8 week-offs per month with 9-hour shifts
Confident, eager to learn, and possess a positive, can-do attitude
Team player with a collaborative mindset and self-motivation
Ability to quickly establish rapport with peers, managers, and customers
Uphold integrity and act as a role model within the organization

Job Info
Job Identification
275145
Job Category
Consumer Bank
Posting Date
11/13/2026
Apply Before
02/10/2027
Degree Level
Bachelor's Degree
Job Schedule
Full time
Job Shift
Day
Locations
5th Floor, Plot#7, Noida, Uttar Pradesh, IN
(On-site)