Solution Expert - Relex

Location: Pune, MH, India
Department: Information Technology

Job Description

Role Context

The Ultra Fresh team is implementing RELEX SaaS as the planning platform for ultra-fresh demand forecasting and replenishment across METRO. The solution supports accurate forecasting, reliable replenishment, strong data quality, improved availability, inventory efficiency, and waste reduction for a strategically important assortment area.

The initial pilot covers Germany, France, and Romania, with further global rollout waves planned afterwards. As Solution Expert – RELEX, you will help build the internal METRO.digital capability in MD GSC India, supporting the transition from project delivery to stable run-mode operations and future rollout execution.

How You Will Make an Impact

You will help METRO establish and grow internal RELEX expertise for Ultra Fresh, ensuring the solution can be operated, supported, and continuously improved beyond the initial pilot. You will also contribute to stable application managed services, rollout readiness, business adoption, and reduced dependency on external partners.

Your Responsibilities

• Act as a functional and solution expert for RELEX, supporting forecasting, replenishment, business rules, dashboards, parameters, user roles, permissions, and operational processes.
• Translate business needs and country-specific requirements into user stories, configuration inputs, test cases, acceptance criteria, and solution documentation.
• Support the setup, validation, and continuous improvement of the RELEX process blueprint, ensuring alignment with METRO business requirements and rollout strategy.
• Configure, validate, and optimize RELEX solution elements such as dashboards, views, parameters, business rules, exports, alerts, and user access settings.
• Support data validation, issue analysis, reprocessing coordination, and operational housekeeping to ensure data integrity across regular processing runs.
• Participate in functional, integration, regression, and user acceptance testing, including scenario definition, result validation, defect documentation, and issue resolution.
• Investigate and resolve specialized incidents within agreed SLAs, especially around RELEX UI, configuration, business rules, parameters, permissions, outputs, and integration flows.
• Coordinate with delivery teams and vendor support on SaaS incidents, interface issues, data load monitoring, batch monitoring, and escalations.
• Support rollout, go-live, hypercare, stabilization, release readiness, and the transition into application managed services and stable run-mode operations.
• Provide training, guidance, knowledge transfer, and documentation to strengthen internal RELEX capability.
• Recommend best practices, harmonization opportunities, and continuous improvements for RELEX operations, support, rollout, and business adoption.

Qualifications

Required Key Competencies and Qualifications

• 6 to 10 years experience
• Proven experience as a Solution Expert, Business Analyst, Functional Consultant, Product Specialist, Tester, Application Support Specialist, or similar role in a technology-driven environment.
• Experience with retail, wholesale, supply chain, demand forecasting, replenishment, inventory management, or enterprise planning systems.
• Understanding of SaaS platforms and the operational model required to run, support, and continuously improve enterprise solutions.
• Experience with functional configuration, requirements clarification, user stories, process documentation, acceptance criteria, test planning, and UAT support.
• Strong analytical skills, with the ability to investigate data issues, understand process dependencies, structure complex topics, and summarize findings clearly.
• Good testing skills, including functional, regression, and integration testing support, defect documentation, and business scenario validation.
• Ability to work with data flows, operational outputs, and technical teams on data load or interface issues.
• Strong stakeholder management and communication skills, including workshops, presentations, and collaboration with Development, Support, QA, Product, and Business teams.
• Ability to work effectively in a complex, international environment involving multiple countries, external vendors, and distributed teams.
• Strong ownership mindset, structured way of working, attention to detail, and very good fluency in English.

Nice to Have

• Hands-on experience with RELEX Forecasting & Replenishment, RELEX Connect, or similar planning platforms.
• Experience with application managed services, L2 support, hypercare, stabilization, or transition from project delivery to run-mode operations.
• Experience supporting multi-country rollouts or working in a global product organization.
• Knowledge of ITSM processes, incident management, service requests, SLAs, operational reporting, Jira, Confluence, ServiceNow, or monitoring tools.
• Basic database knowledge, SQL understanding, APIs, integrations, batch jobs, or interface troubleshooting experience.
• Understanding of data interfaces, master data, transactional data, batch runs, reprocessing, and operational monitoring.

Additional Information

• What We Offer at METRO

• Hybrid and agile work: Thrive in a flexible, multicultural environment with self-organizing teams.
• People development: Grow through individual and company-wide learning and development opportunities.
• Ownership and impact: Contribute to a strategic Ultra Fresh platform improving availability, efficiency, and waste reduction.
• International collaboration: Work with colleagues, business stakeholders, and partners across multiple countries and functions.
• Support with individual solutions: We care about people and support you throughout your professional journey.

Company Description

Established in 2011 and headquartered in Pune, METRO Global Solution Center (GSC) India is a strategic hub driving METRO’s global transformation. With 1,200+ professionals, we deliver specialized integrated expertise across Master Data Management, Information Technology, Cyber Security, Marketing & Design, Strategy, Finance & Accounting, controlling (FP&A), and People & Culture (HR) solutions that drive operational excellence and digital innovation.

By supporting METRO’s sCore strategy, we enable sustainable growth and strengthen business processes. With a solutions-first mindset, we reduce complexity, accelerate transformation, and create measurable value for METRO businesses scaling up globally. METRO is a leading international food wholesaler operating in over 30 countries with a strong network of wholesale stores, digital marketplaces, and food service distribution. It supports businesses that keep the world running, from hotels, restaurants, and cafés to local retailers - offering quality, reliability, and smart solutions that help small and medium-sized businesses succeed.

Headquartered in Düsseldorf, Germany, METRO AG employs over 85,000 people worldwide and acts as the central management holding company of the group, driving strategic direction, and enabling consistent excellence across all markets. Around the world, METRO has approx. 15 million customers who benefit from the wholesale company’s unique multichannel mix: customers can purchase their goods in one of the large stores in their area as well as by delivery (Food Service Distribution, FSD) – all digitally supported and connected. In parallel, METRO MARKETS is being developed as an international online marketplace for professional customers, which has been growing and expanding continuously since 2019.

Acting sustainably is one of the company principles of METRO, which has been listed in various sustainability indices and rankings, including MSCI, Sustainalytics and CDP.