Subject Matter Expert-IOA

Location: Chennai, India

Job Summary
This hybrid role focuses on serving as a subject matter expert in IOA with strong hands on experience in basic logistics execution and a solid understanding of supply chain processes. The expert will support rotational shift operations optimize logistics workflows and help improve delivery reliability and cost efficiency in a global environment. The role drives tangible impact on business performance and customer satisfaction through continuous improvement in logistics execution.
Responsibilities
+ Drive logistics execution activities within IOA processes to ensure accurate order handling routing and fulfillment while maintaining high service levels for internal and external stakeholders.
+ Coordinate daily operational tasks related to basic logistics execution across hybrid work settings to keep shipments flowing smoothly and reduce operational bottlenecks.
+ Monitor logistics performance data to identify exceptions in order processing shipment creation and delivery status and resolve issues quickly to protect customer commitments.
+ Execute defined logistics workflows in alignment with global standards and compliance requirements ensuring that documentation and system records are complete and accurate.
+ Collaborate with cross functional teams in planning warehousing finance and customer service to align logistics execution activities with overall supply chain objectives.
+ Analyze recurring logistics issues and process gaps and propose practical improvements that increase throughput reduce rework and enhance data quality in IOA systems.
+ Support rotational shift operations by providing reliable subject matter guidance during different time windows ensuring continuity of logistics execution and consistent process adherence.
+ Facilitate knowledge sharing on IOA logistics execution procedures through structured documentation walkthroughs and guidance that help colleagues work with confidence and efficiency.
+ Contribute to the setup and maintenance of logistics master data and configuration elements that influence routing transportation planning and execution accuracy.
+ Perform root cause analysis for delivery delays incorrect routing and order handling discrepancies and recommend corrective actions that strengthen end to end logistics performance.
+ Engage in continuous improvement initiatives that connect logistics execution outcomes to broader company goals such as sustainability cost optimization and enhanced customer trust.
+ Support digital and analytics tools adoption in logistics execution by validating data testing improvements and giving structured feedback that leads to more robust IOA capabilities.
+ Document operational learnings from hybrid and rotational shift work patterns to help refine future staffing training and process design for stable and resilient logistics operations.
Qualifications
+ Apply practical experience in basic logistics execution to manage order fulfillment shipment creation and transportation related tasks with high accuracy and reliability.
+ Use domain exposure in road and intermodal transportation to interpret routing rules transit constraints and carrier practices translating them into effective execution steps when required.
+ Leverage three to five years of supply chain or logistics operations experience to understand upstream and downstream impacts of execution decisions on inventory finance and customer experience.
+ Operate effectively in a hybrid work model by staying organized maintaining clear communication and using collaboration tools to keep logistics activities synchronized.
+ Adapt comfortably to rotational shift patterns managing workload and priorities to deliver consistent execution quality across different operational windows.
+ Apply strong analytical and problem solving skills to interpret logistics data detect anomalies and define practical resolutions that can be implemented within IOA processes.
+ Demonstrate proficiency in enterprise logistics or supply chain applications focused on order execution shipment management and status tracking with readiness to learn new tools as needed.
Certifications Required
Preferred certifications include APICS Certified Supply Chain Professional or APICS Certified in Logistics Transportation and Distribution.
Cognizant is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to sex, gender identity, sexual orientation, race, color, religion, national origin, disability, protected Veteran status, age, or any other characteristic protected by law.