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Location: Navi Mumbai, MH, India
Department: Information Technology
Job Description
· Responding to and Answering Calls, Emails and Web Tickets of end users in a cordial, professional manner
· Logging Tickets (Incident / Service Request / Information Query) for every user interaction handled
· Providing first level support on Desktops, Peripherals, and Office automation products.
· Route/Assign tickets to the appropriate support group, if necessary.
· Identifying and escalating high-severity, priority issues
· Updating Pending Tickets with timely, precise, accurate updates
· Following-up with end users, if necessary, for closure of pending tickets
· Willing to work for 24*7 shifts
Additional Information
All your information will be kept confidential according to EEO guidelines.
Company Description
CMS IT SERVICES
http://www.cmsitservices.com/
From live job posts on CoreHRx, updated 2 Nov 2026. Skill figures count posts that list their skills; salary figures only posts that show a salary.
The post does not state the pay. As an estimate, comparable posts on CoreHRx advertise ₹3.3L – ₹8.6L a year (typical for Customer Services Jobs in India, 49 posts).
In Navi Mumbai.
It is a full time job.
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