System Engineer

Location: Bangalore, India

Job Summary
This hybrid day shift role seeks a system engineer with three to four years of experience in console operations mainframes and mainframe API within the telecom domain. The system engineer will maintain highly available production environments optimize mainframe workflows and support telecom specific services to ensure reliable customer connectivity and operational excellence across business critical platforms.
Responsibilities
+ Monitor telecom production mainframe console activities to ensure stable operations and timely response to system events that impact service continuity for customers
+ Analyze system alerts and job failures from mainframe consoles to identify root causes and apply corrective actions that reduce downtime and improve platform reliability
+ Configure and maintain mainframe API components to enable secure and efficient integration between telecom applications and core systems for consistent data flows
+ Collaborate with application support and network teams to coordinate mainframe changes and deployments that protect service quality and align with telecom business commitments
+ Document standard operating procedures for console operations and mainframe workflows to support knowledge sharing and consistent execution across the hybrid work model
+ Review performance metrics for telecom mainframe environments to propose tuning adjustments that enhance transaction throughput and reduce latency for end users
+ Execute scheduled batch jobs and operational tasks in the day shift window to meet telecom processing deadlines and comply with internal policies and external regulations
+ Conduct impact assessments for mainframe configuration updates to prevent service disruption and maintain alignment between technical changes and telecom product roadmaps
+ Provide technical support for incidents related to mainframe API integrations by validating request flows and coordinating remediation that protects data integrity
+ Coordinate with vendors and internal infrastructure teams to track mainframe software versions and plan upgrades that strengthen security posture and operational resilience
+ Maintain accurate records of system changes and incident resolutions to support operational audits and enable continuous improvement of console operations in telecom contexts
+ Participate in problem management activities by contributing detailed analysis of recurring mainframe issues and recommending targeted preventive actions for long term stability
+ Engage in continuous learning around evolving telecom standards and mainframe practices to suggest pragmatic enhancements that increase efficiency and societal connectivity impact
Qualifications
+ Possess hands on experience in console operations with three to four years of focused work managing system events and batch processing in complex enterprise environments
+ Demonstrate strong proficiency in mainframes including job control concepts resource usage analysis and performance tuning within production grade settings
+ Apply practical knowledge of mainframe API usage by designing and supporting integrations that connect telecom applications with core mainframe services in a secure manner
+ Bring solid telecom domain experience that enables accurate interpretation of operational priorities service level expectations and customer impact across network driven offerings
+ Work effectively in a hybrid model by balancing onsite collaboration and remote focus work while maintaining clear communication and reliable availability during day shifts
+ Show capability to follow structured incident and change management practices that align with organizational standards and promote stable mainframe service delivery
+ Exhibit analytical problem solving skills with attention to detail when assessing console logs and system metrics to propose realistic solutions that improve operational outcomes
Cognizant is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to sex, gender identity, sexual orientation, race, color, religion, national origin, disability, protected Veteran status, age, or any other characteristic protected by law.