Team Lead - Quality (RCM)

Location: Royapettah, Tamil Nadu, India
Department: Revenue Cycle Management

Company

Acurus (Akido Labs) is seeking an experienced Team Lead - Quality to drive quality excellence across Revenue Cycle Management operations and support continuous process improvement initiatives.

Position Summary

The Team Lead - Quality will be responsible for leading quality assurance activities, conducting audits, coaching teams, identifying process gaps, driving corrective actions, and ensuring compliance with client and organizational quality standards.

Key Responsibilities

• Lead and manage quality assurance activities for RCM processes including eligibility, charge entry, coding, AR follow-up, payment posting, and denial management.
• Perform transaction audits and process reviews to ensure adherence to client requirements and internal SOPs.
• Analyze quality trends, identify recurring errors, and recommend preventive and corrective actions.
• Prepare and present quality dashboards, scorecards, reports, and improvement plans to management.
• Conduct calibration sessions with operations teams and stakeholders.
• Provide coaching, feedback, and quality training to team members and process associates.
• Drive continuous improvement initiatives and support process excellence projects.
• Ensure compliance with HIPAA, client-specific requirements, and organizational policies.
• Collaborate with Operations, Training, and Leadership teams to improve overall performance and customer satisfaction.
• Mentor quality analysts and support career development activities.

Qualifications & Experience

• Bachelor’s degree in any discipline.
• 5-8 years of experience in healthcare RCM/BPO operations with at least 2 years in Quality leadership.
• Strong understanding of quality tools, root cause analysis, and performance improvement methodologies.
• Excellent analytical, communication, and stakeholder management skills.
• Advanced knowledge of MS Excel, PowerPoint, and quality reporting.
• Experience in managing client-facing quality reviews is preferred.

Key Competencies

• Leadership and people management
• Analytical thinking and problem solving
• Attention to detail
• Process improvement mindset
• Data interpretation and reporting
• Training and coaching capabilities