Team Lead

Location: Hyderabad, India

We’re looking for a Salesforce Platform Lead to own the technical direction of our Sales Cloud and Service Cloud environment. This is a hands-on role. The candidate mentors and guides a team of 5-10 admins and developers. The candidate set architecture standards, keep the platform scalable and secure, and maintain a good Org health score.

**What you’ll be doing**

**What You’ll Do**

**Platform ownership**

• Define and maintain the Salesforce architecture, data model, and integration patterns across Sales Cloud and Service Cloud
• Apply Salesforce best practices and design within platform limits, and track new releases and features for adoption
• Support the leadership team with build-vs-buy and declarative-vs-code decisions.
• Lead technical reviews and ensure solutions are scalable, maintainable, and secure
• Manage technical debt, org health, and platform limits

**Hands-on development**

• Build and review Apex, Lightning Web Components, Flows, and integrations
• Design and implement APIs and integration between Salesforce and other applications.
• Design and deliver Agentforce use cases
• Troubleshoot complex production issues and performance bottlenecks

**Team leadership**

• Lead, mentor, and grow a team of 5-10 consisting of admin and developers and take the responsibility of reporting manager ( people manager)
• Set coding standards, code review practices, and testing expectations
• Drive adoption of AI tools (such as Claude) to improve developer productivity, with guidelines for responsible use
• Prioritize and plan work with product owners and business stakeholders

**Governance and delivery**

• Own the CI/CD pipeline and release management: sandbox strategy, version control, deployment, and change management
• Establish data governance, security model, and access control practices
• Manage Salesforce release cycles and assess the impact of seasonal upgrades
• Partner with Sales, Service, and Operations leaders to translate goals into a platform roadmap

**What You’ll Bring**

**Required**

• 15 years of IT experience, with at least 12 years in the Salesforce ecosystem as a developer, architect, and team lead, including end-to-end implementations and platform governance. Prior experience as Salesforce platform lead and managing the production environment and sandboxes.
• Expert-level knowledge of Salesforce best practices, platform limitations, and the latest features
• Expert-level knowledge Apex, Visualforce, APIs (REST/SOAP/Tooling/Metadata/Bulk/etc), approval processes, flows, triggers, Lightning Web Components (LWC), web services, SOQL, SOSL, Analytics
• Hands-on experience with Agentforce and Data Cloud.
• Experience with CI/CD processes, tools and release management
• Experience using AI tools such as Claude to improve developer productivity
• Excellent analytical skills, communication, and stakeholder management
• Proven experience leading and mentoring a technical team

**Preferred (added advantage)**

• Experience with Salesforce CPQ, Revenue Cloud, PSO
• Experience with Salesforce Voice and CTI integrations
• Salesforce certifications such as Application Architect, System Architect, Platform Developer II, Sales Cloud Consultant, Service Cloud Consultant
• Familiarity with SAFe, Agile delivery.

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Blackbaud powers social impact through purpose‑driven technology and responsible AI. Guided by our *Intelligence for Good®* vision, we’re building a culture where innovation, trust, and human expertise come together to help organizations make a greater difference in the world.

Blackbaud is proud to be an equal opportunity employer and is committed to maintaining an inclusive work environment. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, physical or mental disability, age, or veteran status or any other basis protected by federal, state, or local law.

Blackbaud (NASDAQ: BLKB) is the world’s leading cloud software company powering social good. Serving the entire social good community—nonprofits, foundations, corporations, education institutions, healthcare institutions and individual change agents—Blackbaud connects and empowers organizations to increase their impact through software, services, expertise, and data intelligence.

The Blackbaud portfolio is tailored to the unique needs of vertical markets, with solutions for fundraising and CRM, marketing, advocacy, peer-to-peer fundraising, corporate social responsibility, school management, ticketing, grantmaking, financial management, payment processing, and analytics. Serving the industry for more than three decades, Blackbaud is headquartered in Charleston, South Carolina and has operations in the United States, Australia, Canada, and the United Kingdom.