Team Leader (US Healthcare)

Location: Noida; Noida, Uttar Pradesh, India
Department: GSUS Travel Sales

Location: Noida (On-site)
Shift Timings: 7.30p IST - 4.30p IST (Mon-Fri)

About ICG Medical: ICG Medical is a leading global healthcare recruiter focused on nurses (all specialties), midwives, and home care/healthcare workers. Our company vision is to improve patient care. The DNA of our business stems from our core values: Open, Family, and Passion. One of our main differentiators is that we care. We establish trusting relationships with our connections and each other. We have fun at work and together we remain focused, grounded, and engaged in our service offering. The business is made up of three recognized healthcare recruitment brands that sit underneath the ICG Medical arm. each delivers tailored solutions for our candidates and clients from our offices in the UK, Ireland, India, South Africa, China, Philippines, Australia, Canada, and the USA with more office openings on the horizon.

Job Summary:
The Team Leader is responsible for overseeing the performance and development of a team of Recruitment Consultants within the US Travel Division. The role involves leading the team in talent sourcing, pipeline management, candidate engagement, and compliance, while ensuring that all recruitment activities align with client expectations and company standards. The Team Leader will also play a key role in market research, performance management, internal collaboration, client management, and operational efficiency, particularly in handling payroll queries and managing shift bookings and cancellations.

Responsibilities:

• Team Leadership and Development:
  • Lead, mentor, and motivate a team of Recruitment Consultants, providing ongoing support and guidance.
  • Support the team in achieving performance goals and expectations as set by management, continuously monitoring progress and providing feedback.
  • Conduct regular performance reviews, identifying areas for improvement and development opportunities.
  • Foster a positive and collaborative team environment, encouraging the sharing of best practices and market insights.
• Talent Sourcing:
  • Proactively source qualified candidates through job boards, social media, professional networks, and referrals.
  • Develop and maintain a robust pipeline of professionals to meet client demand.
  • Utilize creative sourcing techniques to attract passive candidates and ensure a diverse talent pool.
• Oversight of Talent Sourcing:
  • Guide the team in proactively sourcing qualified candidates through various channels, ensuring a diverse and robust talent pool.
  • Ensure that the team utilizes creative and effective sourcing techniques to attract both active and passive candidates.
  • Monitor sourcing activities to ensure alignment with client needs and market demands.
• Pipeline Management and Strategy:
  • Oversee the management of candidate pipelines, ensuring that they are consistently strong and aligned with client requirements.
  • Implement strategies to address potential shortages in key areas, working closely with compliance officers to ensure regulatory adherence.
  • Regularly review and update candidate databases, ensuring all information is accurate and up to date.
• Candidate Engagement and Experience:
  • Ensure that the team maintains strong relationships with candidates, providing them with regular updates and support throughout the recruitment process.
  • Oversee the delivery of a positive candidate experience, ensuring that all interactions are professional and supportive.
  • Address escalated candidate queries or issues, ensuring prompt and effective resolution.
• Candidate Assessment, Screening, and Onboarding:
  • Ensure that the team conducts thorough candidate assessments, including interviews, reference checks, and verification of qualifications.
  • Oversee the screening process to ensure candidates meet client requirements and regulatory standards.
  • Support the team in delivering a seamless onboarding process, ensuring all necessary documentation is completed and compliance requirements are met.
• Market Research and Strategy Development:
  • Lead the team in conducting market research to stay informed about healthcare trends, including regulatory changes, nursing shortages, and salary rates.
  • Utilize market insights to shape and improve the recruitment processes whilst ensuring the team implement accordingly.
• Administration and Reporting:
  • Oversee the maintenance of accurate records of all recruitment activities, ensuring that all data is properly documented and easily accessible.
  • Prepare and review regular reports on recruitment metrics, pipeline status, and market insights, presenting findings to senior management.
  • Ensure that all administrative tasks are completed efficiently and in compliance with company policies.
• Performance Management:
  • Monitor individual and team targets, ensuring that SLAs and recruitment goals are consistently met.
  • Analyse team performance metrics, identifying trends and areas for improvement, and implement corrective actions as needed.
  • Provide ongoing coaching and development to team members, ensuring continuous improvement and growth.
• Internal Collaboration and Communication:
  • Foster strong collaboration with other departments, including marketing, compliance, and payroll, to ensure seamless recruitment operations.
  • Encourage the sharing of market insights, candidate feedback, and relevant information within the team and across departments.
  • Participate in and lead team meetings, training sessions, and other collaborative activities.

Requirements:

• Proven experience in recruitment, with a focus on healthcare or nursing recruitment.
• Previous experience in a leadership or supervisory role within a recruitment agency.
• Strong understanding of healthcare industry standards, regulations, and market trends.
• Excellent leadership and team management skills, with a proven ability to motivate and develop a team.
• Strong communication, negotiation, and interpersonal skills.
• Ability to work in a fast-paced environment and manage multiple priorities.
• Proficiency in recruitment software and CRM systems.
• Full-time position with standard office hours, with flexibility required to meet the demands of the role.

At ICG Medical, we value innovation, collaboration, and excellence. Joining our team means being part of a dynamic environment where your contributions make a significant impact. We offer competitive compensation, opportunities for professional growth, and a supportive work culture.