Team Member - Alternate Business Operations

Job Purpose

Ensures efficient execution of the entire gamut of PMS operations w.r.to client on-boarding, PMS trades execution, MIS, Brokerage payouts, clients account maintenance, process enhancements etc. and in keeping with all regulatory and statutory guidelines.

Job Context & Major Challenges

Job Context/Job Challenges:

Key Challenges for the role are as follows:
Unpredictable nature of business can put immense pressure on the set-up, challenging process scalability severely
Fluid business environment leads to frequent calls for modified processes. Standard processes can undergo new demands for change which need to be catered quickly eg. AIF, Fund of Fund, Liquid investments, Non-Discretionary Products etc.
Taxation and its implications need to be addressed efficiently with changes to existing systems to ensure continuity. Alternate assets and GST being case in point.
In order to ensure process and cost efficiencies, it is imperative to be in control of vendors deliverables
Business demand for multiple custodians can lead to less standard process and controls
Multiple and fluid fee structures lead to dilution of controls and delay in brokerage processing and claw back

Key Result Areas
KRA (Accountabilities) (Max 1325 Characters)Supporting Actions (Max 1325 Characters)KRA1Client activation, redemptions and preparation of individual client financialsProcess standardisation, automation and review of accounts
Timely portfolio and bank reconciliations to avoid and remediate errors quickly
Ensuring settlement efficiency of trades across asset classes
Enhance communication interface with multiple custodians
Ensure controls like effective maker checker and frequent process reviews
Ensure daily account statements are updated on website at individual client level
Liaison with auditors, Fund Accountant, and internal interfaces to ensure accurate and timely financialsKRA2Accurate financial projections and actual inputs to finance teamEnsure timely and accurate MIS to fund managers
Automate key revenue and expense management systems
Ensure fee structures are accurately implemented and finance team receives timely updatesKRA3Vendor managementEnsure vendor SLAs are updated and TATs are monitored for efficient and accurate discharge of delivery.
Active interaction with vendors to identify cost efficiency opportunities.
Coordinating with various service providers to ensure optimum delivery standardsKRA4Service SupportFacilitating high standards of customer centricity and meeting distributors’demands by proactive delivery of support to sales and customer service teams.
Continuous upgrade of customer and distributor interfaceKRA5Regulatory compliance and Audit oversightHandling audit oversight of all PMS products.
Plan to achieve early closure of audit and timely submission of audited financials
Enable system definitions to enable limits, stock freeze etc.
Ensure timely and accurate reporting to Compliance
Keeping track of regulatory and tax environment changesKRA6ProjectsHaving a process management approach to developments and upgrades for process efficiency, cost effectiveness, innovative products and risk controls