Technical Delivery Consultant Product Owner

Equifax is where you can power your possible. If you want to achieve your true potential, chart new paths, develop new skills, collaborate with bright minds, and make a meaningful impact, we want to hear from you.

We are seeking a high-caliber Technical Solution Delivery Product Owner to join our Operations Delivery Team. In this Client-facing role, you will lead the requirement definition and delivery lifecycle for the Equifax Business Connect platform. Business Connect is a Commercial Risk Management Solution deployed as a configurable Salesforce managed package.

The Product Owner will be responsible for eliciting complex business needs from Clients, authoring the Business Requirements Specification (BRS), and ensuring the development team has a crystal-clear understanding of the technical path forward. You will act as the final gatekeeper of quality—performing internal QA against all acceptance criteria before guiding the client through User Acceptance Testing (UAT). The ideal candidate has deep subject matter expertise in Commercial Risk Management and the Salesforce platform.

What You Will Do

• Author the BRS: Lead discovery sessions with external clients to elicit and document comprehensive Business Requirements Specifications (BRS) that bridge business goals with technical feasibility.
• Partner with Client to translate manual credit policies into streamlined, automated decision flows that leverage Equifax data and Salesforce automation.
• Technical Grooming: Partner with the Dev Team to review requirements, ensuring every user story is understood, estimated accurately, and free of ambiguity.
• Visualize the Solution: Document Technical Solution Architecture Diagrams using tools like LucidChart. This includes mapping data flows between Equifax, Salesforce, 3rd party APIs, and the client’s internal systems.
• Manage the Client delivery backlog in Jira and serve as the voice of the customer by submitting Platform level enhancement ideas to Product Engineering.

• QA and UAT- Perform testing on all features and configurations ensuring every piece of functionality meets the defined Acceptance Criteria before it is presented to the client and lead the client through the User Acceptance Testing (UAT) phase. This includes creating test plans, managing client feedback, and ensuring all stakeholders sign off on the final solution.

What Experience You Need

• Salesforce Mastery: 5+ years of experience in the Salesforce ecosystem. Current Salesforce Certified Administrator is required.
• Technical Documentation: Proven track record of authoring Business Requirements Specifications (BRS), Functional Design Documents (FDD), and detailed User Stories.
• Technical Literacy: Ability to understand Salesforce technical components (Flows, Apex, APIs, Data Models) to effectively communicate with developers and probe for hidden requirements.
• Proven ability to define Decision Trees and Workflow Logic for automated decisioning.
• Technical Visualization: Proven experience creating complex Solution Architecture Diagrams, Data Flow Diagrams, and UML diagrams using LucidChart, Visio, or similar tools.
• QA & Testing: Experience performing functional testing, regression testing, and managing UAT cycles for enterprise-level software.
• Project Management: Expert knowledge of Agile (Scrum) and SDLC. Expert-level proficiency in Jira for tracking sprints, defects, and backlogs.
• 5+ years of experience participating in technical projects using Scrum or Kanban methodologies, with a proven ability to prioritize backlogs and manage cross-functional dependencies.
• Education: Bachelor's degree in Business, Computer Science, MIS, or a related field.

What Could Set You Apart

• Industry Expertise in Commercial and/or Consumer Risk Management, lending, or credit decisioning business processes.
• Risk Management/Credit Strategy Design: Experience authoring or managing Credit Policy Rules and Scorecards or decisioning logic (e.g., Debt-to-Income ratios, FICO/Risk score thresholds, and industry-specific eligibility criteria).
• Exceptional skill in taking a "vague" client request and turning it into a precise technical requirement that a developer can build without constant back-and-forth.
• Advanced Certifications: Salesforce Certified Platform App Builder or Certified Scrum Product Owner (CSPO).
• Working knowledge of SOQL to perform data validation during the QA process.
• Risk Domain Authority: Deep understanding of the commercial credit lifecycle, including scoring, financial analysis, and regulatory compliance.
• Excellent verbal and written skills, with the ability to lead difficult conversations.
• Experience with Collections application/platform or strategy.

Schedule

2:30pm IST -11:30pm IST

We offer a hybrid work setting, comprehensive compensation and healthcare packages, attractive paid time off, and organizational growth potential through our online learning platform with guided career tracks.

Are you ready to power your possible? Apply today, and get started on a path toward an exciting new career at Equifax, where you can make a difference!

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