₹9.9L – ₹21L a year estimatetypical for IT Jobs in Hyderabad, 72 posts
Posted 5 days ago Last checked 1 day ago
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Role at a glance
You will
Implement and maintain a robust real-time monitoring system to ensure full visibility into critical workflows
Provide top-notch support to clients, addressing issues, answering queries, and escalating critical incidents when necessary
Assist backend teams with scripting, bug reproduction, log analysis, and basic API testing
Experience
2+ years
Must-have skills
Monitoring
Work mode
On-site
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Job description
Location: Hyderabad Department: IT
We are seeking a Technical Support Analyst to join our Global Customer Success organization. As the frontline that keeps our global payment operations running smoothly, you will build and maintain real-time monitoring systems, respond to critical incidents, and work with backend teams to diagnose and resolve issues quickly.
Responsibilities:
Implement and maintain a robust real-time monitoring system to ensure full visibility into critical workflows
Provide top-notch support to clients, addressing issues, answering queries, and escalating critical incidents when necessary
Assist backend teams with scripting, bug reproduction, log analysis, and basic API testing
Create and standardize operational processes for scalability and consistent service quality
Analyze recurring issues and propose data-driven improvements
Ensure continuous operational coverage with well-structured shift handovers
Participate in development activities to build hands-on backend knowledge
Identify gaps in current tools and workflows and bring solutions to the table
Requirements:
Fluent English and good communication
2+ years of experience in technical support, NOC operations, or a similar role
Basic knowledge of monitoring tools and alerting systems
Coding experience , scripting, debugging, or log analysis
Familiarity with APIs and ability to assist users with integration or connectivity issues
Strong analytical and problem-solving mindset
Customer empathy and a service-oriented approach
Comfort working in fast-paced, high-stakes environments
Additional Requirements:
Mid or senior level
Availability to work Saturdays and Sundays and cover extra hours if needed
Most IT Jobs posts in Hyderabad ask for 3–6 years of experience (43% of 958 that say).
Hiring most for IT Jobs in Hyderabad
Salesforce43 open jobs
JPMorgan Chase28 open jobs
Trigent Software Private Limited24 open jobs
Jobs asking for Monitoring in Hyderabad also ask for
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CI/CD41%
AWS41%
Observability27%
Kubernetes24%
From live job posts on CoreHRx, updated 2 Nov 2026. Skill figures count posts that list their skills; salary figures only posts that show a salary.
Questions about this job
What is the salary for this Technical Support Analyst job?
The post does not state the pay. As an estimate, comparable posts on CoreHRx advertise ₹9.9L – ₹21L a year (typical for IT Jobs in Hyderabad, 72 posts).
How much experience does this job need?
The post asks for 2 Yrs experience.
Where is this job based?
In Hyderabad (on-site).
What kind of job is this?
It is a full time job.
How do I apply?
You apply on Yuno's website. CoreHRx takes you there after you sign in.
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Questions you may be asked
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