Technical Support Engineering - Azure Monitoring

Response and Resolution You independently own customer technical issues end to end, from scoping through resolution, across Azure Monitor, Log Analytics, monitoring agents, alerting, Azure Arc and patch management scenarios. You investigate complex issues using logs, telemetry, Kusto (KQL) queries, performance data and diagnostic tools, and drive them to resolution with clear, timely customer communication. You collaborate within and across teams (swarming channels, triage forums, product groups and partner support teams) and escalate appropriately with well-documented findings. You handle critical situations and service incidents with composure, keeping customers informed and focused on restoring their business. You develop deep technical and professional proficiency in Azure monitoring products through training, readiness, and hands-on labs. You contribute to team knowledge by authoring troubleshooting guides and knowledge articles and by sharing learnings in team communities. You support the onboarding of newer engineers through case reviews, shadowing, and peer coaching. You adopt AI-assisted support tools and new ways of working to improve the speed and quality of resolution. Required 5+ years of technical support, technical consulting experience, or information technology experience, OR a bachelor's degree in computer science, Information Technology (IT), or a related field AND 3+ years of technical support, technical consulting experience, or information technology experience. Prior experience in a customer-facing technical support environment, including ownership of complex cases. Strong troubleshooting and problem-solving mindset with structured scoping and root-cause analysis. Good understanding of Windows and Linux operating systems, including services, logs and performance analysis using built-in counters. Prior experience with Windows and Linux patching, and with patch and security update management. Strong knowledge of monitoring infrastructure, including metrics, logs, agents, and alerting. Prior experience handling cloud-related events and alerts. Good understanding of Azure cloud concepts (subscriptions, resource management, identity, and RBAC). Basic understanding of cloud and on-premises networking concepts, including connectivity for private and public networks, DNS, proxies and firewalls. Conceptual knowledge of Windows Active Directory, security and access control. Ability to automate operating system tasks with PowerShell, Python or a similar scripting language. Hands-on experience with Azure Monitor, Log Analytics, Azure Monitor Agent, Application Insights, or Azure Arc. Writing Kusto Query Language (KQL) or other query languages to retrieve and analyze data. Cloud computing in general (Azure, Amazon Web Services, Google Cloud Platform). Infrastructure code (ARM templates, Bicep, Terraform) and Azure Policy. Container solutions such as Docker or Kubernetes, including container monitoring. Web app development or support in C#, Java, ASP.NET or MVC. English: fluent in reading, writing and speaking. AZ-104 (Azure Administrator) is an added advantage. This position will be open for a minimum of 5 days, with applications accepted on an ongoing basis until the position is filled. *