Transaction Monitoring Specialist

Job Requirements

About the Role

The Transaction Monitoring Specialist is responsible for 24x7 fraud transaction monitoring across all banking channels. The role involves implementing and managing fraud detection systems, enhancing customer journey automation, and ensuring fraud losses are minimized within industry benchmarks. The specialist will also be responsible for team training, stakeholder liaison, and maintaining sustainable team performance. This role requires proactive identification and resolution of system issues, effective rostering, and ownership of the rules review process.

Key Responsibilities

Primary Responsibilities

• Conduct 24x7 fraud transaction monitoring across all channels.
• Implement and manage fraud detection systems such as FICO.
• Automate and enhance customer journeys from a fraud prevention perspective.
• Manage fraud losses and maintain fraud-to-sales ratios within industry benchmarks.
• Train and develop team members to ensure high performance.
• Liaise with stakeholders to ensure effective fraud monitoring processes.
• Highlight system issues promptly to ensure business continuity.
• Manage hiring and effective rostering to increase monitoring productivity.
• Own and manage the rules review process.
• Handle Falcon system and production issues.
• Ensure quality control in all monitoring activities.
  
  

Secondary Responsibilities

• Manage daily rostering and team reviews.
• Publish monthly newsletters and review analyst performance.
• Ensure effective process adherence and maintain daily and monthly MIS.
• Act as a checker for rules writing and provide training to the team.
• Calibrate rules and coordinate projects.
• Manage audits and regulatory data submissions (CPFIR).
• Conduct UAT testing and POC with new vendors.
• Analyze undetected frauds and implement corrective actions.
  
  

What We Are Looking For

Education

• Graduation in a relevant field is required.
• Postgraduate: MBA
  
  

Experience

• 12 years of experience in fraud monitoring and transaction surveillance.
  
  

Skills and Attributes

• Strong team management and escalation handling skills.
• Effective communication and report writing abilities.
• Ability to liaise with stakeholders for process improvements.
• Project coordination experience with IT, product, and other departments.
• Strong analytical skills for fraud detection and prevention.
• Ability to manage crises and ensure uninterrupted monitoring operations.