Experience 3+ years of experience in project coordination, PMO, or knowledge management roles within global organizations Experience supporting knowledge transfer activities in transition, shared services, or GBS/GCC environments preferred Exposure to transition planning, process documentation, and operational readiness activities
KT Planning & Scheduling Support and maintain comprehensive KT plans aligned with transition wave timelines and milestones Support the Functional Transition leads and Transition Wave Managers on all aspects of transition Define KT schedules, maintain list of required SMEs, and coordinate participant availability across sending and receiving teams Ensure KT plans cover all in-scope processes, systems, and responsibilities within the assigned wave KT Execution Coordination Coordinate and track day-to-day KT activities across all phases, including shadowing, reverse shadowing, and documentation completion Monitor KT progress against plan, track completion rates, and flag delays or readiness gaps to the Transition Functional Lead or Transition Wave Manager Facilitate KT sessions and ensure all required participants are engaged and informed Readiness Tracking & Reporting Track KT readiness against defined milestones and stage-gate criteria Maintain up-to-date KT status reports and dashboards for governance forums and the Transition Functional Lead Ensure structured readiness testing (SRT) inputs are captured and reported accurately Documentation & Sign-Off Management Ensure all KT deliverables (SOPs, process maps, training materials, and work instructions) are completed, reviewed, and signed off within agreed timelines Maintain a central repository of KT documentation and supporting evidence Issue Resolution & Escalation Identify and track KT-related issues, gaps, and risks, escalating unresolved items to the Transition Functional Lead or Transition Wave Manager
