12735-Senior Analyst - Rev Assurance - Support

Location: Gurugram, India

Impact you will make
The Senior Revenue Analyst position will allow the associate to develop their customer experience skills by enhancing their ability to recognize root causes for customer engagement while identifying and addressing revenue impacting issues. The associate will manage the end-to-end customer experience. You will build a foundational knowledge of insurance requirements and assist in resolving eligibility issues that impact claims reimbursement. This role ensures that missed or secondary insurance coverages are pursued for payment to optimize reimbursement and reduce patient liability

What You Will Do

• Learn and navigate the Insurance Discover platform and Hospital Patient Account Systems
• Work assigned insurance eligibility accounts and assist in resolving issues related to coverage, coordination of benefits, and patient information
• Identify and document reasons for eligibility denials (e.g., inactive coverage, COB, incorrect payer)
• Load or Correct insurance information in client systems and resubmit claims when applicable
• Collaborate with team members to ensure accurate and timely resolution
• Use appropriate status codes and follow-up indicators in the system
• Escalate complex or recurring issues to senior staff
• Maintain compliance with HIPAA and internal policies, including mandatory Patient Accounting System training.
• Obtain and maintain offsite access to patient accounting systems (PAS)
• Meet productivity and quality standards as established by the department.

What You Will Bring

1 or more years of experience in healthcare, insurance verification, or related field
Basic understanding of health insurance types (Medicare, Medicaid, Commercial)
Experience in insurance verification, patient registration, or patient access roles
Understanding of Medicaid eligibility processes or tools
Willingness to learn eligibility requirements and COB rules
Excellent attention to detail, time management, organizational and communication skills.
Comfort using payer portals and EMR/billing platforms
Proficiency with MS Office tools (Excel, Word)

Handle customer inquiries via phone, email, and Contact Us portal
Conduct proactive outreach to ensure product utilization
Lead Customer training on Main Customer Facing Website (Eportal)
Review, Identify, and Implement Improvements on customer behavioral metrics (Account view rate, type of feedback, exclusions, coding, transactions, and invoicing)
Complete Monthly red customer analysis reports
Identify Missed Reporting Opportunities
Handle Monthly Invoicing Close responsibilities for assigned customers, including Invoice Adjustment requests.

What We Would Like to See

Familiarity with billing forms (UB-04, 1500) and payer correspondence preferred
Coursework or certification in medical billing, healthcare administration, or insurance
Proficiency with billing systems (e.g., Epic, Cerner, Meditech)
Ability to work independently and in a team environment.

Ability to handle multiple tasks/projects while meeting deadlines on deliverables consistently
Expertise in providing an amazing customer experience (via email and phone)
Ability to handle unique or difficult customer situations
Ability to self-manage and prioritize assignments
Associate's or Bachelor’s Degree or equivalent experience

Requirements

Strong written and spoken proficiency with English, with ability to communicate easily with US-based customer and company individuals
Able to work US-based time zone to collaborate with US customers and internal departments