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Role at a glance
Experience
0–20 years
Education
Bachelor's degree
Work mode
On-site
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Job description
NOTE: Own laptop and Mobile are mandatory
Key Responsibilities:
Handle 50–100 outbound calls daily to parents.
Counsel parents and students regarding the organisation’s programmes, courses, academic offerings, and key benefits.
Explain the programme structure, features, learning approach, eligibility, and other relevant details clearly and accurately.
Understand the parent/student’s requirements, identify their interests and concerns, and provide appropriate information to move the conversation forward.
Generate and nurture positive leads by effectively communicating the value of the programme and addressing queries or objections.
Proactively follow up with interested parents and maintain regular communication to improve lead engagement and conversion.
Encourage and coordinate walk-in visits, counselling sessions, orientations, or further interactions with the concerned team/location.
Maintain a professional, courteous, and customer-focused approach during every interaction with parents.
Record accurate and detailed call outcomes, including lead status, parent requirements, interest level, follow-up requirements, objections, and next action.
Maintain updated daily lead and calling reports and ensure all required data is entered accurately and shared with the Reporting Manager within the specified timelines.
Track assigned leads systematically and ensure timely follow-ups without missing potential opportunities.
Coordinate with the respective location/CRM/admissions team wherever required to ensure smooth lead movement and follow-up.
Prepare and share daily reports on calls made, connected calls, interested leads, follow-ups, walk-ins generated, conversions, and other assigned KPIs.
Meet the assigned daily calling, follow-up, lead-generation, walk-in, and conversion targets.
Maintain confidentiality and accuracy of parent/student information and organisational data.
Perform any additional customer engagement, calling, follow-up, or reporting responsibilities assigned by the Reporting Manager.
EduFlourish is one of India's K12 school growth partners. We work inside school leadership to align admissions, operations, revenue and brand, with schools in Mumbai, Bengaluru, Pune and across India.
This guide is for sales job seekers in India: freshers applying for sales executive, BDE and inside sales roles, and experienced professionals moving into senior, team lead or key account positions. It has 60 interview questions split into easy, medium and hard, each with a sample answer that shows how a strong candidate thinks, often with numbers in rupees and lakh. Topics include prospecting, cold calling, objection handling, negotiation, closing, CRM, targets, dealer and channel sales, and role plays such as 'sell me this pen'. Read each answer, then practise saying it aloud in your own words with your own numbers.
