Expertise on the Axway MFT products (XFB, Gateway, Secure Transport)
Knowledge of SSL/encryption/Keys/certificates.
Strong knowledge of AS2, SFTP, FTP, FTPS, HTTP/S data communication protocols with expertise using any gateway tool.
Experience working with Trading Partner Profile Management and configurations
Cloud Awareness- GCS/S3, skills on troubleshooting, logging/debugging
Cloud / Managed Services / Product Support (L2/L3) exposure.
Exposure on Cloud like AWS/Azure/GCP etc.
Exposure on Dockers, Kubernetes and Container-based technologies.
Knowledge of Disaster Recovery
Knowledge of No Downtime Upgrades
Knowledge of SSO and its concept
Knowledge of Log forwarders like Splunk etc.
## Qualifications
Must Have -
Application/Production Support in 24X7 model. Production support experience (better if has some managed services exposure also)
Should be able to work on L2/L3 support having good analytical and diagnostic and RCA ability.
Application onboarding, patching and upgrade experience.
Monitoring service interruption alerts and troubleshooting them as per SLA.
Addressing live issues and resolving them within pre-defined SLAs with improved productivity and quality.
Familiarization of ITIL concepts and experienced in use of service management tool like ServiceNow, etc.
Should be good in prioritizing the tasks and organizing self as per delivery
Soft Skills
Strong communication(both written and verbal) and client interfacing skills.
Customer/Front Office engagement experience.
Should be able to coordinate with Multiple Onshore and Offshore teams during day-to-day activities and maintenances.
Willing to work in 24X7 shifts (Can be APAC, U.K, U.S Shift) and open to work in night shift on rotation basis as per need.
Quick learner with an ability to acquire new skills in short time
Flexible to work with and good team player.
## Company Overview
At SBS, we’re more than just a technology company – we’re a global fintech partner helping banks and financial institutions transform, innovate, and grow. With over 5,000 employees worldwide and clients in more than 80 countries, our solutions power everything from digital banking and lending to payments and core banking systems.
As part of 74Software, we’re backed by a group of leading software companies delivering mission-critical solutions worldwide. Our focus is on delivering long-term value, leveraging cutting-edge technology, and fostering strong client partnerships. Join us and be part of a collaborative, forward-thinking team shaping the future of finance.
## Equal Opportunity Employer
At our organization, we are committed to fighting against all forms of discrimination. We foster a work environment that is inclusive and respectful of all differences.
All of our positions are open to people with disabilities.
