Who We Are
At Kyndryl, we run and reimagine the mission-critical technology systems that drive advantage for the world's leading businesses. We are at the heart of progress; with proven expertise and a continuous flow of AI-powered insight, enabling smarter decisions, faster innovation, and a lasting competitive edge. For our people-Kyndryls-that means doing purposeful work that powers human progress. Join us and experience a flexible, supportive environment where your well-being is prioritized and your potential can thrive.
The Role
Your Role:
As an Application Support Analyst, you will be responsible for supporting, maintaining, and troubleshooting enterprise Java and Spring Boot applications to ensure high availability, stability, performance, and service quality. You will work within an Application Managed Services (AMS) environment, managing production incidents, supporting DevOps activities, and collaborating with development, infrastructure, database, middleware, and business teams to deliver reliable application services and continuous operational improvements.
What Will You Do:
- Monitor, troubleshoot, and resolve production incidents, defects, performance issues, API failures, connectivity problems, and service requests for enterprise Java applications.
- Investigate and resolve Java and Spring Boot issues involving JVM performance, garbage collection, memory utilization, threading, application startup failures, and runtime exceptions.
- Manage incidents, problems, changes, and service requests using ITIL-aligned processes while ensuring SLA, KPI, and service-quality commitments are achieved.
- Support CI/CD pipelines, build activities, deployments, release validation, rollback planning, configuration management, and post-deployment monitoring.
- Utilize approved AI-enabled support tools for incident triage, log analysis, root-cause investigation, operational automation, and knowledge retrieval activities.
- Perform root-cause analysis, identify recurring issues, implement permanent fixes, and drive initiatives focused on operational stability and service improvement.
- Maintain operational documentation including runbooks, troubleshooting guides, knowledge articles, known-error databases, and support procedures.
- Collaborate with L1/L2/L3 teams, developers, infrastructure, middleware, database, security, and business stakeholders to ensure effective incident resolution and service delivery.
Your Future at Kyndryl
The career path ahead is full of exciting opportunities to grow and advance within the job family. With dedication and hard work, you can climb the ladder to higher bands, achieving coveted positions such as Principal Engineer or Vice President of Software. These roles not only offer the chance to inspire and innovate, but also bring with them a sense of pride and accomplishment for having reached the pinnacle of your career in the software industry.
Who You AreYou're good at what you do and possess the required experience to prove it. However, equally as important - you have a growth mindset; keen to drive your own personal and professional development. You are customer-focused - someone who prioritizes customer success in their work. And finally, you're open and borderless - naturally inclusive in how you work with others.
Required Technical and Professional Experience:- 3-6 years of experience in application support, Java development, application maintenance, AMS, IT operations, or production support environments.
- Strong hands-on experience with Java 8+, Object-Oriented Programming, Collections, Exception Handling, Debugging, Multithreading concepts, and Spring Boot applications.
- Good understanding of Spring Boot architecture, configuration management, profiles, application properties, dependency injection, Spring MVC, Spring Data, transactions, and RESTful services.
- Experience supporting enterprise Java applications, troubleshooting production issues, analyzing logs, stack traces, performance bottlenecks, and application failures.
- Knowledge of SQL, relational databases, REST APIs, JSON, HTTP/HTTPS, authentication, authorization, API testing, and integration troubleshooting.
- Experience with ITIL-based support processes, incident management, problem management, change management, SLA management, escalation management, and customer-facing support.
- Exposure to Git, CI/CD pipelines, Jenkins, Azure DevOps, GitHub Actions, deployment processes, release management, monitoring tools, and basic scripting using Python, Bash, or PowerShell.
- Strong analytical, troubleshooting, communication, stakeholder management, documentation, and problem-solving skills with the ability to work independently in production support environments.
Preferred Professional and Technical Expertise:- Experience with Spring Boot Microservices, Spring Cloud, distributed systems, and enterprise integration architectures.
- Exposure to Azure App Service, Azure Kubernetes Service (AKS), AWS, GCP, cloud-native hosting, and modern application platforms.
- Experience supporting application modernization, migration, automated deployments, observability platforms, and DevOps transformation initiatives.
- Experience working in industries such as BFSI, Retail, Healthcare, or Manufacturing supporting business-critical enterprise applications.
- Relevant certifications in Java, Spring, Microsoft Azure, AWS, GCP, ITIL 4, DevOps, or related technologies are preferred.
Being YouThe "Kyn" in Kyndryl means kinship, which represents the strong bonds we have with each other, our customers and our communities. We focus on ensuring all Kyndryls feel included and we welcome people of all cultures, backgrounds, and experiences. Even if you don't meet every requirement, we encourage you to apply. We believe in growth, and we're excited to see what you can bring. At Kyndryl, employee feedback has told us that our number one driver of employee engagement is belonging. That sense of belonging - being a valued, respected, trusted member of the team - is fundamental to our culture and fueling great experiences for our customers. This dedication to welcoming everyone into our company means that Kyndryl gives you the ability to thrive and contribute to our culture of empathy and shared success. That's The Kyndryl Way.
What You Can ExpectYour career with us isn't just a job-it's an adventure with purpose. We offer a dynamic, hybrid-friendly culture that supports your well-being and empowers you to grow. Our Be Well programs are thoughtfully designed to support your financial, mental, physical, and social health-because we know that when you feel your best, you do your best.
From your very first day, you'll dive into impactful work that powers the systems our customers rely on every day. You won't just contribute-you'll make a difference, tackling meaningful projects that sharpen your skills and fuel your growth.
We're here to champion your journey. With powerful tools to chart your career path, personalized development goals aligned with your ambitions, and continuous feedback to keep you inspired and on track, you'll have everything you need to thrive and evolve. You'll develop in-demand skills to grow your career and achieve your ambitions with access to cutting-edge learning opportunities-from certifications with Microsoft, Google, and Amazon to coaching and hands-on experiences. And through it all, you'll be part of a culture that values empathy, restless learning, and a devotion to shared success.
We want you to thrive here-and we're committed to helping you do just that. Ready to make an impact? Join us and help shape what's next.
Get Referred! If you know someone that works at Kyndryl, when asked 'How Did You Hear About Us' during the application process, select 'Employee Referral' and enter your contact's Kyndryl email address.
