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Location: Jaipur, India
## **Responsibilities & Key Deliverables**
A. Customer Centric Role
Quality Product installa on Tractor Service within Timeline & Quality .
Resolving Customer grievances ( Workshop , Toll free, Social Media & Legal cases)
Product complaints resolu on with feedback to Plant HO. thru Field Technical reports.
Ensure Reten on of Customers – Under warranty as well as Post warranty.
Conduc ng field service ac vi es for customers.
Ensure CSI amongst top in the industry.
Warranty control, audit & dispute handling.
Reduce vehicle down me & improve work quality.
B. Managerial Role-
Ensure Dealership is Profitable & Sustainable Meet Organisa onal service Business targets like Spares , Lubes, accessories… etc.
Capability building of dealers Manpower on technical skill and system & processes.
Ensures Customer sa sfac on among Sales & Dealers to support the func on .
Inclusion of Channels to propagate business at Dealership level as well as Organization
## **Preferred Industries**
**Automobile**
**Tractor**
## **Education Qualification**
Diploma in Engineering; Bachelor of Engineering; Diploma in Engineering in Mechanical; Diploma in Engineering in Automobile; Diploma in Engineering in Agriculture; Bachelor of Engineering in Mechanical; Bachelor of Engineering in Automobile; Bachelor of Engineering in Agriculture
## **General Experience**
4-7 years of Experience
## **Critical Experience**
## **System Generated Core Skills**
Communication Skills
Customer Sensitivity
Consumer Focus
Customer Relationship Management (CRM)
Customer Support
Manpower Management
Dealer Relationship Management
Negotiation
Training & Development
Revenue Generation
SAP
Service Planning
Service Readiness Assessment
Team Building
Territory Coverage Optimization
Warranty Management
Designing Customer Experience
Service Orientation
Capability Building
Service Quality
Service Management
## **System Generated Secondary Skills**
Job data: Headcount Labs (headcountlabs.com), ODbL 1.0. The job description belongs to the employer. Location data © OpenStreetMap contributors and Overture Maps.
From live job posts on CoreHRx, updated 6 Nov 2026. Skill figures count posts that list their skills; salary figures only posts that show a salary.
The post does not state the pay. As an estimate, comparable posts on CoreHRx advertise ₹3L – ₹8.6L a year (typical for Customer Services Jobs in India, 50 posts).
The post asks for 4–7 Yrs experience.
In Jaipur.
It is a full time job.
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