Assistant Manager - Facilities

Location: Mumbai, India

**JLL empowers you to shape a brighter way**.

Our people at JLL are shaping the future of real estate for a better world by combining world class services, advisory and technology for our clients. We are committed to hiring the best, most talented people and empowering them to thrive, grow meaningful careers and to find a place where they belong. Whether you’ve got deep experience in commercial real estate, skilled trades or technology, or you’re looking to apply your relevant experience to a new industry, join our team as we help shape a brighter way forward.

**Position:** Assistant Manager - Facilities.

**Business:** Property and Asset Management, City Name

# **What this job involves**

# You will be part of the Property Management team based at the site and will be responsible for ensuring that all aspects of Soft Services/Housekeeping, Security and Fire Safety are supervised and taken care of during your shift in consultation with the Property Manager. You would be managing the following:

• Taking daily property rounds, co-ordinating with the team to close any matters related to cleaning.
• Maintaining daily/monthly reports, i.e. DMR and MMR and sharing same with Property Manager and client.
• Schedule weekly vendor meetings to discuss on daily issues if any.
• Maintaining / preparing monthly attendance summary record for salary.
• Making sure that all customer queries are well-investigated and resolved. Escalating queries to appropriate supervisors if need be.
• Developing and mentoring new and subordinate vendor staff
• Assisting in improving and monitoring procedures to ensure the cost-effective and efficient services.
• Assisting in preparing and developing the documentation of standard policies and procedures
• Plans, schedules, inspect and assigns work to subordinate supervisors and/or teams.
• Manage landscaping and gardening.
• Regularly brief all staff regarding their duties, designated areas of work and special instructions if any.
• Prepare and implement various checklists, at the frequency instructed in the suggested formats.
• Ensure the housekeeping staff is well groomed.
• Monitor that the staff is cleaning as per standards, ensuring that the surfaces are maintained to enhance their longevity.
• Ensure that janitor closets and storage areas are always maintained in a neat and orderly manner.
• Take feedback - customer needs assessment and evaluation of customer satisfaction levels.
• Maintaining and updating Security Policies and Procedures at site, especially updating/ establishing specific security procedures and crime deterrent programs.
• Supervising Security and Fire safety staff, assign /monitor work assignments and provide training for staff on security procedures and basic fire and first aid (weekly / monthly).
• Ensuring complete documentation and Police verification of vendor security personnel and periodically auditing all contractors for ongoing compliances.
• Conducting Security investigations and preparation of Incident report.
• Tracking of Material movement and stock of Lost and Found.

• ·Handling emergency situations with efficiency (i.e. fire, evacuations, customer complaints/ human crises etc.). Ensuring an effective emergency preparedness /disaster management plan is in place, along with an ERT- Emergency Response Team.· Conducting Security Risk Assessment & planning effective Guarding Strategies.
• Conducting Mock Drills on medical emergencies, Bomb Threats/Search Handling, Riots etc.
• ·Being proficient with security and safety devices like CCTV, access control, DFMD, fire detection and fighting system. Carrying out weekly meetings with vendor operations head and share M.O.M with PM and client. Maintaining clear communication with client SPOC regarding events, incidents, concerns of Security team members, recommendations, staffing needs, etc.
• Conducting review of security after hours reports and monitoring performance.
• Developing liaison with govt agencies e.g., local Police, Fire Services etc.
• Preparation of monthly security MIS.
• Keeping yourself updated by attending training sessions and review publications and audio-visual materials to become and remain current on the principles, practices and new developments.

**Site details:**

You will be working on Sunrise Corporate Park, which is a Commercial property, located at Wagle Estate, Thane.

**Site dynamics:**

1. Work Schedule:

1. Site team: e.g.: Property Manager +2

1. Other details if any

**Reporting:**

You will be reporting to Property Manager.

# **Sound like you? Here is what we’re looking for:**

**Being Analytical and Meticulous**

# You will be building, maintaining, supporting and validating performance of subordinate staff workings. You will be providing customer oriented and best in class cleaning/hygiene services. You must pay attention to detail and have excellent problem-solving skills. customer needs assessment, meeting quality standards for services, and evaluation of customer satisfaction).You must also pay attention to detail and possess the ability to use logical thought processes to develop solutions for short term and long-term Security needs; Demonstrate integrity in the performance of assigned tasks.

**Qualifications**

You will have a Degree / Diploma or relevant educational background in hotel management / hospitality with min 1-2 years of work experience preferred. Effective communication skills and customer-oriented service outlook is non-negotiable. You are also a qualified degree holder with 3-5 years security experience. Relevant experience in required property type (residential / commercial / others) will be preferred. Ability to communicate well with others, both verbal and in writing. Ability to conduct Fire drills & Mock drills on emergency scenarios

**What we can do for you:**

At JLL, we make sure that you become the best version of yourself by helping you realise your full potential in an entrepreneurial and inclusive work environment. We will empower your ambitions through our dedicated Total Rewards Program, competitive pay and benefits package.

Apply today

**Location:**

On-site –Mumbai, MH

**Scheduled Weekly Hours:**

48

**Job Tags:**

Accounts Payable Process, Budget Management, Compliance Monitoring, Data Quality Assurance, Financial Reporting and Analysis, Process Improvements, Project Management, Stakeholder Management, Variance Analysis, Vendor Management

If this job description resonates with you, we encourage you to apply, even if you don’t meet all the requirements. We’re interested in getting to know you and what you bring to the table!

At JLL, we harness the power of artificial intelligence (AI) to efficiently accelerate meaningful connections between candidates and opportunities. Using AI capabilities, we analyze your application for relevant skills, experiences, and qualifications to generate valuable insights about how your unique profile aligns with the specific requirements of the role you're pursuing.

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At JLL, we give you the opportunity, knowledge and tools to own your success, because we value what makes each of us unique. We help our people thrive, grow meaningful careers and find a place where they belong. ​Together, we strive to be exceptional and shape a better world.

For over 200 years, JLL (NYSE: JLL), a leading global commercial real estate and investment management company, has helped clients buy, build, occupy, manage and invest in a variety of commercial, industrial, hotel, residential and retail properties. A Fortune 500® company with operations in over 80 countries around the world, our employees bring the power of a global platform combined with local expertise. Driven by our purpose to shape the future of real estate for a better world, we help our clients, people and communities SEE A BRIGHTER WAYSM. JLL is the brand name, and a registered trademark, of Jones Lang LaSalle Incorporated. For further information, visit [jll.com](https://www.jll.com).