Assistant Manager - Human Resource

Location: Mohali, India

## **Company Overview**

Join us on our mission to elevate customer experiences for people around the world. As a member of the Everise family, you will be part of a global experience company that believes in being people-first, celebrating diversity and incubating innovation. Our dedication to our purpose and people is being recognized by our employees and the industry. Our 4.6/5 rating on Glassdoor and our shiny, growing wall of Best Place to Work awards is a testament to our investment in our culture. Through the power of diversity, we celebrate all cultures for their uniqueness and strengths. With 13 centers around the world and a robust work at home program, we believe great things happen when we work with people who think differently from us. Find a job you’ll love today!

**Assistant Manager - Human Resources Operations (back office)**

**Position Purpose:** Act as the single point of contact for all HR back office – employee records, joining and ongoing documents, payroll, workday updation, smooth communication and prompt resolution of all queries.

**Reporting to:** Human Resources Manager/VP

**JOB DESCRIPTION**

Principle Accountabilities (Key Result Areas)

· Handle more complex HR administrative inquiries and questions

· Assist with day to day operations of the HR functions and duties

· Compile and update employee records (hard and soft copies)

· Process documentation and prepare reports relating to personnel activities (staffing, recruitment, training, grievances, performance evaluations etc)

· Deal with requests regarding human resources issues, rules, and regulations

· Assist in payroll preparation by providing relevant data (absences, bonus, leaves, etc.)

· Communicate with external agencies (payroll vendor)

· Properly handle complaints and grievance procedures

· Other duties as required

**Attributes & Attitude**

· Dynamic and dependable

· Customer & employee centric

· Ability to work under high pressure

· Highly organized with proven delivery of projects on schedule and on budgets

· Excellent interpersonal and communication skills

· Integrity and drive

· Energetic and Enthusiastic

· Prompt and fast paced

· Ability to provide a high level of customer service

· Ability to maintain a high level of confidentiality.

**Knowledge**

· Proven experience as an human resources/administrative position

· PC literacy (MS Office, in particular)

· Hands on experience with an HRIS or HRMS (Workday)

· Basic knowledge of labor laws

· Excellent organizational skills

· Strong communications skills

· BS degree in Human Resources or related field or equivalent experience

**Job requirements:**

• Willing to work 100% from an office location

• Willing to work in U.S. shifts (1830 hours India onwards)

If you’ve got the skills to succeed and the motivation to make it happen, we look forward to hearing from you.

Everise delivers happiness to millions of customers around the world. We excel at solving customer problems on behalf of some of the world’s biggest brands. Our specialty sectors are healthcare, travel, technology, and financial services.

Companies rely on Everise, a leading customer experience firm, to drive their business forward by transforming customer care into something extraordinary and consistently delivering positive interactions across the globe in 32 languages.

At our core, we are a diverse and inclusive group of champions who learn from each other. We welcome people of different backgrounds, experiences, abilities and perspectives. We are an equal-opportunity employer and a pleasant and supportive place to work.

Join us and become a champion of customer happiness!

Learn more at [www.weareeverise.com](http://www.weareeverise.com/).